Achieving operational excellence is imperative for the insurance industry. Currently, 25% of every premium dollar is consumed by operating expenses, a figure that hasn’t changed…
SAP Financial Services Live 2020: Building Resilience in a Volatile Digital Economy
SAP Financial Services Live 2020 is a global flagship event showcasing international leaders from the banking, capital markets, central banks, and insurance industries. In 2020,…
Experiences are Even More Important in a Socially Distant World. Manage them Intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
Last Call to Insurers to Board the IFRS17 Train as it Leaves the Station
The IFRS17 compliance train is leaving the station and is moving quickly. Its departure heralds a move that will carry the global insurance industry into…
IFRS17: An Opportunity to Turn Compliance into Competitive Advantage
The global insurance industry is dealing with much change. Its data-heavy business model should be a prime candidate for extracting the immense value promised by…
Regulations, Innovations, and Customer Expectations: The Forces Shaping Banking and Insurance in 2019
The financial services sector is in the midst of a transformation as a confluence of trends and market forces reshape the way banks and insurance…
Banks Explore New World of Customer Convenience With Virtual and Augmented Reality
Virtual and augmented reality are poised to disrupt modern banking, offering customers an immersive experience in ultra-personalized convenience. I put on a head-mounted device (HMD)…
The (Very Near) Future of Insurance: The Digital Transformation Imperative
The insurance industry is facing its very own Kodak moment. Forty years after the once heart-warming 1970s ad slogan became part of popular culture, it…
It’s Time to Simplify Your Data
As the financial advice space becomes increasingly complex with the introduction of regulation and other contributing factors, insurers and other advisors have little choice but…
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