The hotly anticipated 2022 holiday season is a wrap! The most wonderful time of year turned out to be flat for retailers, with one twinkly…
SAP Study Unveils Expected Shopping Habits as Recovery Rolls Out
Baby Boomers and Gen Xers are more likely to abandon some of their new online shopping behaviors and return to bricks and mortar than their…
Consumers Say Customer Support Is Most “Defining Moment” in Customer Experience, SAP Survey Reports
WALLDORF — Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics,…
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