From digital transformation to big data and analytics, the internet is littered with buzz words and promises that technology is the answer to revolutionising business…
How SAP Is Using Experience Management to Make Itself Run Better
Happy employees make for happy customers. One team at SAP explains how the two are linked, as well as the role of experience and operational…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
SAP Centres 2019 Strategy on Predictive Customer Support
Going forward SAP plans to predict customer support questions, roll out the relevant solution for on-premises environments and automatically solve the problem in cloud environments….
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