Today, The Wall Street Journal launches a brand new vertical, The Experience Report, which will share news and analysis on how experiences — the interactions…
How SAP Is Using Experience Management to Make Itself Run Better
Happy employees make for happy customers. One team at SAP explains how the two are linked, as well as the role of experience and operational…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
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