Customers view experiences in surprisingly simple terms. Whether you’re dining out or calling a customer service hotline, these can all be boiled down to a…
A Business Technology Platform for Data-Driven Innovation
Customers have unprecedented opportunities for innovation. The growing volume of enterprise data and abundance on intelligent technologies enable them to drive extreme automation of their…
Delivering Exceptional Employee Experiences Requires Identifying and Closing Experience Gaps
There’s no doubt that employee experience is critical to business success. Companies that deliver great employee experiences achieve greater employee productivity, realize higher revenue per…
Introducing the Recharged, Expanded SAP Service Cloud
Let’s face it: Customer service is at the core of the customer experience. Every customer service interaction is a moment of truth that puts your…
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