As the effects of the Fourth Industrial Revolution begin to be felt across business, there are hopes that AI can provide the means to support…
Capitec Profit Reaches Almost R3bn as Clients Grow to 12.6m, App Transactions Double
Capitec [JSE: CPI] increased its headline profit by 20% to R2.9bn for the six months to end-August, with its dividend up 20c to 755c. It…
Regulations, Innovations, and Customer Expectations: The Forces Shaping Banking and Insurance in 2019
The financial services sector is in the midst of a transformation as a confluence of trends and market forces reshape the way banks and insurance…
Banks Forum to Discuss Fintech and the Cost of Credit
Commercial banks and policy heads will today meet to examine the role of financial technology (fintech) at a time when sector players are under pressure…
Digital Banking: AI-augmented Product Development for Future Success
If Banks are to play meaningful roles in the daily lives of customers, they will need to expand their paradigms beyond banking to become the…
Building the Bank of Tomorrow
It’s unusual to hear a CEO use a results presentation to praise the strategic decisions made by the company’s leadership team in 1985. But Sim…
How to Capture Your Share of Blockchain’s $3.1 Trillion Opportunity: SAPPHIRE NOW in 2018
If you thought the major strength of blockchain was in its ability to make business more efficient and effective, you’d be missing out on its…
Trust and Compliance: Customer Relationship Challenges for Financial Services Providers
When the General Data Protection Regulation comes into effect on May 25th, financial services firms will face a new potential threat to their on-going challenges…
How JP Morgan Chase Saves $50 Million Each Year with SAP Ariba
Jonathan Ridgwell, Global Supplier Services Operations Director at JPMorgan Chase & Co., has learned a lot since his company began centralizing business processes across 17…
The Single View of the Customer . . . The Sinking Sand of Customer Engagement
What is the single view of the customer? According to Experian, it’s the one-way ticket to maximising customer relationships and a strategy that can provide…
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