It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physical distancing has been…
Nedbank: From Legacy Identity Tools to Cutting-edge Identity Governance
Nedbank is a risk-averse South African-based bank that employs over 33 000 people. The company focuses on helping clients achieve their business vision and expand…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
Four Ways Banks can win the Customer Affinity Battle
The confluence of economic pressures, the impact of the pandemic and the changing consumer habits brought by the experience economy trend is forcing banks to…
SAP Transactional Banking for SAP S/4HANA Helps Financial Institutions Stay Ahead of Rapid Change
In the increasingly competitive transactional banking market, a storm is rising. Trends like collaboration, new technological achievements in areas such as artificial intelligence (AI), changing…
Standard Bank Partners with Microsoft and SAP to Accelerate its Digital Journey
Standard Bank South Africa says it is moving its core SAP Cloud Platform services to Microsoft Azure to improve the experience customers have with the…
A Dynamic Collaboration Between Standard Chartered and SAP Ariba
In July 2019 SAP Ariba and Standard Chartered announced a new collaboration to provide an integrated solution for suppliers and buyers. A dynamic collaboration between…
Stopping the Dirt
As the effects of the Fourth Industrial Revolution begin to be felt across business, there are hopes that AI can provide the means to support…
Capitec Profit Reaches Almost R3bn as Clients Grow to 12.6m, App Transactions Double
Capitec [JSE: CPI] increased its headline profit by 20% to R2.9bn for the six months to end-August, with its dividend up 20c to 755c. It…
Regulations, Innovations, and Customer Expectations: The Forces Shaping Banking and Insurance in 2019
The financial services sector is in the midst of a transformation as a confluence of trends and market forces reshape the way banks and insurance…
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