Today, SAP launched the Blank Canvas original series by SAP, a newly created three-part video series that explores the impact of “the Passionates,” a growing…
The Rapidly Evolving Nature of Customer-Centricity
An effective customer focus can be a business differentiator, but the pandemic and the changing attitude of customers means technology is key in meeting customer…
Why the Human Element of Digital Transformation Should be Prioritised
Companies need to develop modern software applications that deliver exceptional customer and employee experiences in today’s increasingly interconnected world. From big data to artificial intelligence,…
Manage Experiences Intelligently in a Socially Distant World
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physical distancing has been…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
Turning Challenges into Opportunities: SAP’s Flagship Social Intrapreneurship Initiative in Times of Change
In today’s experience economy it is not only about customer experience. Employee experience is a critical factor that determines a company’s long-term success. Without the…
Experiences are Even More Important in a Socially Distant World. Manage them Intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
Taking Care of Remote Workers
Looming mental health crisis calls for new management approach to remote working While lockdown regulations have relaxed slightly, most professionals who are able, continue to…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
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