Companies need to develop modern software applications that deliver exceptional customer and employee experiences in today’s increasingly interconnected world. From big data to artificial intelligence,…
Manage Experiences Intelligently in a Socially Distant World
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physical distancing has been…
White Paper: Experience Management in Retail Banking
In financial services, the banks, credit unions, credit card companies and lending institutions that lead the industry have seen exponentially increasing success because they focus…
Focus on Business Outcomes to Improve B2B Sales Efforts
The events of the past year have forced a rethink of how organisations engage in the B2B sales process. The so-called ‘Amazon Effect’ on B2C…
Turning Challenges into Opportunities: SAP’s Flagship Social Intrapreneurship Initiative in Times of Change
In today’s experience economy it is not only about customer experience. Employee experience is a critical factor that determines a company’s long-term success. Without the…
Experiences are Even More Important in a Socially Distant World. Manage them Intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
Taking Care of Remote Workers
Looming mental health crisis calls for new management approach to remote working While lockdown regulations have relaxed slightly, most professionals who are able, continue to…
Long Live the Experience Economy
Despite the extraordinary events of 2020, the experience economy is alive and well, says Cameron Beveridge, regional director for Southern Africa at SAP. But Beveridge says that it…
Employee Experience Management is the Next Competitive Frontier
Employee experiences are made up of moments that matter from the first interaction as a candidate until the time they exit or retire. “You can’t…
Don’t Improve Your Customer Experience. Revolutionise It
Senior business leaders often ask me what new technology they should be investing in to improve their customer experience and loyalty. The short answer is…
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