Achieving operational excellence is imperative for the insurance industry. Currently, 25% of every premium dollar is consumed by operating expenses, a figure that hasn’t changed…
SAP Financial Services Live 2020: Building Resilience in a Volatile Digital Economy
SAP Financial Services Live 2020 is a global flagship event showcasing international leaders from the banking, capital markets, central banks, and insurance industries. In 2020,…
Experiences are Even More Important in a Socially Distant World. Manage them Intelligently
It would be easy to conclude that the hype surrounding the Experience Economy is over, following the world-changing events of 2020. Physcial distancing has been…
360-Degrees of Experience Management in the Insurance Industry
Leading-edge consumer brands have transformed reactive, legacy service into proactive care-focused experiences, establishing a new consumer expectation benchmark. Now, this transformation is rewriting the…
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