Rapidly changing market conditions show businesses no mercy. Companies are either prepared with the right solution or are not ready at all – and fashion…
What Consumers Expect from Holiday Shopping in 2020
South Africa’s retail sector is under pressure as the global pandemic and associated lockdowns hit consumers’ pockets. With the key holiday shopping season only weeks…
How Text Book Center Took The Leap Forward: A Use Case
Text Book Centre (TBC) reinvented their business with SAP on Google Cloud by Incentro and Soft Consult The case summary No industry has been untouched…
A Look Inside Game’s New Concept Store – With Self-Checkout Counters
Retailer Game has announced its new future-ready concept store at the Mall of Africa in Midrand, Johannesburg. The new store is part of Game’s overall…
Independent Research Firm Names SAP a Leader in Retail Planning
WALLDORF — SAP SE (NYSE: SAP) today announced that it has been named a leader in “The Forrester Wave™: Retail Planning, Q1 2020.” Forrester Research…
Consumers Say Customer Support Is Most “Defining Moment” in Customer Experience, SAP Survey Reports
WALLDORF — Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics,…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How Retail Can Lead the Wellness Economy
Wellness was once a niche concept. Now, it’s gone mainstream – we’re busy, stressed, and sleep deprived. Wellness, generally accepted to mean holistic physical and…
Bridging the Gap: How Retailers can Increase Agility and Operational Efficiency in a Rapidly Changing Industry
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
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