WALLDORF — Some 85 percent of consumers polled rated outstanding customer support as most important when shopping a brand, according to a survey by Qualtrics,…
Customers Who Feel Understood Shop More, Complain Less
By measuring customer experiences and understanding emotions, one Brazilian retailer is beating large competitors and maintaining brand relevance. If you’ve ever spent time in Rio,…
How Retail Can Lead the Wellness Economy
Wellness was once a niche concept. Now, it’s gone mainstream – we’re busy, stressed, and sleep deprived. Wellness, generally accepted to mean holistic physical and…
Bridging the Gap: How Retailers can Increase Agility and Operational Efficiency in a Rapidly Changing Industry
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number…
How to Revive the Mall Experience for the Digital Generation
Shopping malls must provide better experiences to re-purpose their existence. Connecting operational data (O-data) and experience data (X-data) could do the trick. Some shopping malls…
Fujitsu, SAP Introduce SAP-Native Loss Prevention Solution Extension for Retail
News facts: Retailers can now implement Fujitsu’s Loss Prevention Solution Extension available directly from SAP. Fujitsu has developed a flexible tool that enables retailers to…
Bridging the Gap: How Retailers can Increase Agility, Operational Efficiency in a Rapidly Changing Industry
Retailers have always been at the forefront of each new wave of digital advancement, in an effort to accommodate the increase in both the number…
Britehouse Launches SAP Retail Practice
Britehouse,a division of Dimension Data, is proud to announce the launch of its SAP Retail practice. This will be a focused SAP services business dedicated…
Five Ways to Get Retail Experiences Right in 2019
Delivering frictionless retail experiences is emotionally pleasing. You’re pleased because you’re running your business better. Your customers are pleased because you’re meeting their expectations at…
Arthur Ford Plans Ambitious Expansion with SAP Business One
AF Brands produces premium cosmetics, personal care products and fragrances, and since its establishment in 2013, has grown from a single store to 60 retail…
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