{"id":148356,"date":"2025-08-19T08:31:51","date_gmt":"2025-08-19T08:31:51","guid":{"rendered":"https:\/\/news.sap.com\/africa\/?p=148356"},"modified":"2025-08-19T08:31:52","modified_gmt":"2025-08-19T08:31:52","slug":"grandiose-supermarket-partners-with-sap-to-harness-business-ai-for-exceptional-customer-experiences-and-scalable-growth","status":"publish","type":"post","link":"https:\/\/news.sap.com\/africa\/2025\/08\/grandiose-supermarket-partners-with-sap-to-harness-business-ai-for-exceptional-customer-experiences-and-scalable-growth\/","title":{"rendered":"Grandiose Supermarket Partners with SAP to Harness Business AI for Exceptional Customer Experiences and Scalable Growth"},"content":{"rendered":"

Fast-growing UAE retailer adopts RISE with SAP S\/4HANA and SAP Business AI to optimize operations, enhance insights, and fuel expansion across the region<\/h1>\n

\"\"DUBAI, United Arab Emirates\u2014 5 August 2025 \u2014 <\/strong>SAP today announced that Grandiose Supermarket<\/a>, a premier quality food and grocery retailer in the UAE with nearly 50 stores and part of the Ghassan Aboud Group<\/a>, has signed an agreement to implement RISE with SAP S\/4HANA Cloud \u2013 Private Edition<\/a> as the digital backbone of its operations, integrated with SAP Business AI.<\/p>\n

This strategic partnership will empower Grandiose to deliver even more exceptional customer experiences, unlock AI-driven operational intelligence, and support its bold growth ambitions in the UAE\u2019s dynamic retail landscape.<\/p>\n

By adopting RISE with SAP S\/4HANA, hosted on Microsoft Azure<\/a>, and integrating SAP Business A<\/a>I, Grandiose aims to streamline its supply chain, enhance stock visibility and improve replenishment planning. The solution will optimize product availability across branches while reducing instances of overstocking and understocking.<\/p>\n

\u201cCustomer experience is at the heart of everything we do at Grandiose,\u201d said Mussaab Aboud<\/a>, CEO Grandiose Supermarket. \u201cPartnering with SAP and leveraging SAP Business AI helps us better understand our customers\u2019 needs, predict trends, and exceed their expectations with seamless availability and personalized services. The resilience and optimization provided by SAP\u2019s AI-infused solutions will help us automate core processes and focus more on value-added services that enrich the customer journey.\u201d<\/p>\n

The implementation of SAP S\/4HANA will serve as the digital core for Grandiose\u2019s operations, leveraging industry-specific vertical solutions tailored for the retail and food sectors. These out-of-the-box capabilities, combined with localized features for taxation and compliance based on SAP\u2019s strong relationships with UAE customers, reduce the need for extensive customizations and accelerate time-to-value.<\/p>\n

Central to this transformation is SAP Business AI, which enhances Grandiose\u2019s business applications with intelligent automation and deeper analytics. This empowers teams to offload routine work, analyze millions of data points for deeper insights into customer and supply chain behavior, and focus on strategic initiatives that drive innovation and growth. This AI-driven foundation ensures Grandiose can scale efficiently, opening new stores and entering new markets with intelligence built into every layer of the business.<\/p>\n

\u201cSAP has become synonymous with family conglomerates and growth-driven businesses like the Ghassan Aboud Group, especially in the retail sector where innovation and resilience are essential,\u201d said Marwan Zeineddine<\/a>, Managing Director, SAP UAE. \u201cWe\u2019re proud to support Grandiose\u2019s expansion with a future-ready platform powered by Business AI that enhances customer experience, optimizes operations, and drives continuous innovation.<\/p>\n

As Grandiose continues to scale across the UAE and beyond, this transformation lays the groundwork for a more intelligent, responsive, and customer-centric retail model, setting a new benchmark for digital excellence in the UAE.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Fast-growing UAE retailer adopts RISE with SAP S\/4HANA and SAP Business AI to optimize operations, enhance insights, and fuel expansion across the region DUBAI, United…<\/p>\n","protected":false},"author":29,"featured_media":148359,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[7771,5598893,177],"tags":[5599399,5599398,5599190,47147,5599400,5598762,5598551,3807355],"series":[],"sapn-display":[5598742,5598740,45149,5598743,5598741,279685],"sapn-type":[4446],"class_list":["post-148356","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer","category-emea","category-industries","tag-ghassan-aboud-group","tag-grandiose-supermarket","tag-marwan-zeineddine","tag-microsoft-azure","tag-mussaab-aboud","tag-retail","tag-sap-business-ai","tag-sap-s4hana-cloud","sapn-display-feature-hero","sapn-display-feature-spotlight","sapn-display-homepage-hero","sapn-display-news-hero","sapn-display-news-spotlight","sapn-display-hero","sapn-type-press-release"],"yoast_head":"\nGrandiose 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