Today’s buzz: Airlines. New technologies are game-changing the data-intensive aviation industry – optimizing internal processes, sharpening competitive differentiation, innovating the customer experience. But is it enough, in time, and which airlines will survive? The experts speak.
Michael Wm. Denis, InfoTrust Group: “Why pay billions for smart aircraft only to plug them into dumb IT?”
Peter Kearns, Accenture: “Airline industry business benefits related to IT improvements will be negligible unless there is business change involved. You need to change business practices and do so with your IT strategy in mind – and software developers need to help drive this process.”
Eva-Marie Roe, SAP: “The race is on for airlines: Get a head start and re-invent the business by adopting new technologies now. Or wait, letting others capture the competitive advantage, and then be compelled to follow after new business processes have become commodity.”
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