SYDNEY, Australia — Queensland Motorways, an operator of toll roads and bridge infrastructure in Australia, has successfully accomplished the implementation of an intelligent tolling system in Brisbane, Australia. The new system, in which SAP solutions play a pivotal role, was designed to reduce travel times, decrease traffic congestions and improve safety for motorists. Seven months after the completion of the free-flow tolling project, there has been a noticeable improvement in congestion and safety as motorists no longer need to slow, merge or stop at toll points to pay their toll.
Queensland Motorways engaged IBM to deliver the intelligent free-flow tolling central system solution. Thales (partnering with VITRONIC) was engaged to provide the roadside equipment solution on 16 new gantries across the road network. The 18-month implementation project linked sensor and imaging technology on the roadside to the back office central systems.
Once a vehicle is identified by video cameras, billing information is passed to back-end SAP ERP Financials solution and the SAP Customer Relationship Management application, which automatically generates an invoice or deducts the amount owed from a prepaid account. The SAP NetWeaver Business Warehouse component and the SAP NetWeaver Process Integration offering handle business reporting and integration.
The SAP software enables Queensland Motorways to know who is traveling on its motorways, how often and at what times. In the future, the application will make it possible for Queensland Motorways to create customised services for customers, resulting in improved customer experience and traffic management.
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