Department of Human Services to use SAP technology to carry out more than 42,000 investigations annually
Sydney, Australia — SAP AG (NYSE: SAP) today announced that Centrelink, a program run by the Department of Human Services, has deployed its Investigation Management System using the SAP Investigative Case Management solution. The initial project began in March this year and the first investigation team went live in July. A national roll-out is currently underway.
Human Services, which employs 38,000 people to distribute AU$120 billion in social security payments on behalf of the Australian Government, will use SAP’s Investigative Case Management solution to support increasing investigation workloads, streamline processes, reduce overall budgets and allow for greater accountability.
In 2009/10, Centrelink had a team of over 500 case officers and investigators managing more than 22,000 cases of fraud and/or serious non-compliance, resulting in around 4,500 prosecution referrals, and an estimated saving to government of AU$100 million.
SAP was contracted by Human Services to provide a solution that offered consistent workflow, efficient management oversight, enhanced operational visibility, policy compliance and systems support. The SAP Investigative Case Management solution addressed most of Centrelink’s business requirements, and offered additional functionality by supporting operational issues with targeted, tailored solutions designed to meet its specific needs.
Mike Brett, National Manager, Business Integrity Applications at Centrelink said, “SAP was able to demonstrate solution capabilities specific to Centrelink’s business processes and issues, and quickly established itself as a partner, rather than just a software vendor. The easily configurable framework and user interface have already been described as ‘next generation’ by the people using them. The fact we went from development to testing in six weeks was also a great achievement.”
Steve Thompson, Vice President, Federal Government and ANZ Defence, SAP Australia, said, “The aim for us throughout this project was to help support Centrelink’s operational needs with the right solutions. SAP has a specific focus on Public Security, a dedicated team with product and industry expertise and a diverse range of offerings for fraud management from fraud detection and investigation through to analytics. SAP worked very closely with Centrelink from the start of the project to ensure companywide buy-in and to keep the risks to an absolute minimum. By ensuring SAP understood Centrelink’s’ political landscape and business drivers SAP was able to ensure it provided the right solution.”
SAP Investigative Case Management provides a comprehensive set of rich, flexible and scalable tools designed to help investigators automate processes, streamline intelligence gathering, and increase productivity and efficiency. Key business processes and tools include:
- Investigation lifecycle – manage resources, assets, exhibits, knowledge, skills and intelligence across the investigation. These solutions are able to integrate information from diverse systems and databases, giving users unparalleled flexibility in their choice of report formats;
- Intelligence handling – manage large volumes of information as part of daily operations, including reports and complaints. The package supports the intelligence gathering, grading and storage processes;
Personalisation and productivity tools – investigators have intuitive, role-based access to investigative information. Advanced workflow capabilities minimise administrative burdens and increase productivity. SAP Investigative Case Management can also be integrated with tools for data visualisation and text analysis;
Security, audit and data protection – the package offers security, audit and data protection features that manage and protect the distribution and sharing of information across the investigative ecosystem via role-based authorisation. Strong audit capabilities allow the Department to successfully register, secure, maintain and protect accurate and confidential information according to data protection and compliance requirements.
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organisations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 170,000 customers (includes customers from the acquisition of Sybase) to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.
The Centrelink program delivers a range of payments and services for retirees, the unemployed, families, carers, parents, people with disabilities, Indigenous Australians, and people from diverse cultural and linguistic backgrounds, and provides services at times of major change.
About Department of Human Services
The Department of Human Services is responsible for the development of service delivery policy and provides access to social, health and other payments and services. It was created on 26 October 2004 as part of the Finance and Administration portfolio. The Human Services Legislation Amendment Act 2011 integrated the services of Medicare Australia, Centrelink and CRS Australia on 1 July 2011 into the Department of Human Services.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP’s future financial results are discussed more fully in SAP’s filings with the U.S. Securities and Exchange Commission (“SEC”), including SAP’s most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Copyright © 2011 SAP AG. All rights reserved.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serve informational purposes only. National product specifications may vary.
Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit www.sap.com/photos. On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit www.sap-tv.com. From this site, you can embed videos into your own Web pages, share video via e-mail links and subscribe to RSS feeds from SAP TV.