Opening of SAP’s innovation centre represents continued commitment to customers and job growth in Victoria through expanded facilities and state-of-the-art support centre.
MELBOURNE, Australia — Building ahead of Australian organisations’ strengthening demand for digital transformation, SAP today opened its innovation centre in Melbourne. The facilities represent an incremental investment in staff and infrastructure in Victoria of $60M over five years.
The SAP innovation centre, located at 484 St. Kilda Road, provides the physical space and technology infrastructure to accommodate the branch’s recent and planned job growth. They also house SAP’s latest mission control centre, one of five state-of-the-art customer support facilities globally. Announced in March of last year and officially launched today, the mission control centre is designed to support SAP’s growing base of customers in Victoria in executing on their digital transformation strategies.
Through its investment, SAP also aims to further contribute to the Victorian economy by building opportunity for its extensive network of local partners and ICT suppliers, who provide implementation and transformation services for organisations throughout Victoria.
Opening the new facilities, the Victorian Minister for Technology Gordon Rich-Phillips welcomed the SAP announcement as another significant international investment in Victoria’s ICT capabilities and skills and a valuable addition to the state’s world-class technology ecosystem.
SAP has grown significantly in Victoria in 2014, ramping up delivery of in-memory database solutions, cloud delivery capability and enterprise mobility, particularly in the energy and natural resource, financial services, retail and public services sectors. Year over year, the company increased revenues 117% in the State.
Investing in the talent to support Australian business
The investment behind the SAP innovation centre is designed to accommodate the branch’s growing employee base, which has increased by 20% since March 2013. According to Justin Williams, General Manager for the Southern Region of SAP Australia and New Zealand’s operations, the company is well on track to fulfilling its plan announced in March 2013 to create 120 jobs in the wider ICT industry in Victoria by October 2014.
This investment in talent is also designed to support business development for local technology and channel partners, whose contribution to SAP’s revenue has grown from 12% in 2013 to 30% in 2014. SAP expects its investment will create significant and continual job growth in Victoria over the next five years.
“More and more organisations in Victoria understand that digital transformation is the key to better serving customers and citizens,” Williams said. “Delivering experiences that surprise and delight consumers is now the benchmark of a truly customer-centric organisation. With our investments in our people, our customers, our partners and our community, SAP is helping organisations throughout Victoria to deliver these experiences and cement their leadership among an increasingly global set of competitors.”
Mission control centre supports Australia’s mission-critical systems
Opened with the innovation centre, the mission control centre in Melbourne now provides more than 85 Australian and 44 international organisations with real-time, around-the-clock access to SAP’s global network of more than 5,600 support and development experts.
Employing 20 staff locally, the mission control centre includes enhanced monitoring systems, video conferencing and telepresence installations to facilitate collaboration with customers, as well as a state-of-the-art government-secure facility to support innovation with federal and state agencies.
The mission control centre also boasts tighter integration between on-premise and cloud support to help customers as they transition to a cloud environment at a pace right for their business and industry.
The investment announcement was made as part of the SAP innovation centre opening in Melbourne. SAP hosted leaders in business, government, and the not-for-profit sector to discuss and develop solutions for the challenges and opportunities in innovation and the future of work in Victoria. Guests also included 15 students from Melbourne-area secondary schools as part of Work Inspiration, a work-experience program developed by The Smith Family, Foundation for Young Australians and NAB, designed to inspire the next generation of Australia’s workforce.
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