How We Help Our Customers Innovate – Jodie Van Kerckhof
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Blog — In early 2020 Coles Group, one of Australia’s most trusted retailers and iconic brands, was in the midst of completing a bold, far-reaching HR transformation when it had to undertake a huge, unforeseen hiring surge to support customers during the COVID-19 crisis.
Newsbyte — Responsiveness, frictionless experiences and transparency around consumer data use are hefty customer experience considerations for Australian consumers. Yet most organisations they’re dealing with aren’t living...
Blog — Leaders from two Australian-based companies recently shared their thoughts on winning CX strategies during a virtual SAPPHIRE NOW broadcast hosted by Scott Treller, executive general manager of SAP Customer Experience in ANZ.