Oxford Economics and SAP Study Explores Businesses’ Use of Data to Manage During the Pandemic

SAP has announced a new research study, in partnership with Oxford Economics, designed to discover how businesses are incorporating a holistic management approach into everyday business strategy and operations.

This approach, known as systems thinking, requires that every part of an organisation, including its external partners and customers, uses real-time insights from high-quality data.

The survey was conducted with 3,000 global business executives – including 250 from Australia and New Zealand – across 10 industries* during the start of the coronavirus pandemic. Key findings include:

  • Among respondents, 25 percent of organisations said their communication, data-sharing, and process management were fully integrated, in contrast to 21 percent that said these functions are somewhat or completely siloed.
  • An integrated approach pays off, with organisations realising an array of benefits as a result of business function integration:
    • 47 percent of organisations that have integrated business processes in at least some functions cite reduced cost and spend as a benefit.
    • 38 percent of organisations that have integrated talent and workforce strategies cite increased employee retention as a benefit.
    • 53 percent of organisations that have integrated data collection and analysis tactics cite improved ability to make informed decisions as a benefit.
  • Prioritising the employee experience is a must, as 72 percent of executives say their corporate culture has a positive impact on their ability to provide best-in-class products or services.

“We found that a majority of respondents have taken some steps to integrate business processes in specific parts of their organisations, but they have more work to do enterprise-wide,” Oxford Economics Editorial Director Edward Cone said. “Taking that step toward complete interconnectivity will go a long way toward helping businesses respond quickly to evolving challenges and position for future growth.”

Register to read the full research“Beyond the Crisis: How Interconnected Businesses Exhibit Leadership and Resiliency” to learn more about the study findings.