{"id":3738,"date":"2020-04-07T11:31:23","date_gmt":"2020-04-07T01:31:23","guid":{"rendered":"https:\/\/news.sap.com\/australia\/?p=3738"},"modified":"2023-03-18T00:34:16","modified_gmt":"2023-03-17T14:34:16","slug":"its-never-been-more-important-to-listen-to-employees","status":"publish","type":"post","link":"https:\/\/news.sap.com\/australia\/2020\/04\/07\/its-never-been-more-important-to-listen-to-employees\/","title":{"rendered":"&#8216;It&#8217;s Never Been More Important to Listen to Employees&#8217;"},"content":{"rendered":"<div class=\"wrapper wrapper--detail\">\n<div class=\"wrapper--detail__body\">\n<p class=\"lead\">COVID-19 has been the catalyst for rising levels of expectations of workplace technology, according to Jill Popelka, the new President of SAP SuccessFactors.<\/p>\n<p>Popelka told\u00a0<em>HRD\u00a0<\/em>that it\u2019s becoming increasingly important for technology to be simple, intuitive, and integrated into how employees perform every day because, after all, they are using it all day long.<\/p>\n<p>\u201cIt\u2019s also important to address reskilling and upskilling with the widespread changes that are occurring across the world,\u201d she added.<\/p>\n<\/div>\n<\/div>\n<div class=\"wrapper wrapper--detail\">\n<div class=\"wrapper--detail__body\">\n<p>\u201cPeople constantly need new skills and we need to know the direction those skills will take.<\/p>\n<p>\u201cThis involves focusing on taking care of the team and ensuring they are aligned to the purpose, goals and objectives of the company. Then everyone is more inspired and can do a better job.\u201d<\/p>\n<p>So what does Popelka think are the foundations of effective leadership?<\/p>\n<p>Good leaders build trust \u2013 they build human connections, she told\u00a0<em>HRD<\/em>.<\/p>\n<p>\u201cThey provide the means for teams to work together cohesively and know what they are working toward. In this virtual world, it\u2019s imperative to have that clear understanding,\u201d she added.<\/p>\n<\/div>\n<\/div>\n<div class=\"wrapper wrapper--detail\">\n<div class=\"wrapper--detail__body\">\n<p>This includes addressing questions such as: What are the goals and objectives we have? What skills do we need to bring to the workforce? What is the purpose of this team?<\/p>\n<p>According to Popelka, as the impacts of COVID-19 are becoming more apparent, HR is increasingly becoming the epicenter of business.<\/p>\n<p>She added that in this crisis, it\u2019s never been more important to really listen and understand how our employees doing.<\/p>\n<p>\u201cDuring this time, it is really important that our employees know that we care,\u201d she said.<\/p>\n<p>\u201cIn particular, it\u2019s essential that HR is aware what employees are dealing with and that they understand the challenges of working from home with kids and what happens when the internet breaks down.<\/p>\n<\/div>\n<\/div>\n<div class=\"wrapper wrapper--detail\">\n<div class=\"wrapper--detail__body\">\n<p>\u201cJust dealing without that face-to-face human interaction is a major challenge. So listening effectively and understanding what our employees need is the first and most important thing.\u201d<\/p>\n<p>Moreover, she added that it\u2019s important to provide employees with the resources that they need to do their job effectively every day.<\/p>\n<p>\u201cThat could be HR, someone to help guide their learning or a life coach for wellbeing,\u201d she said.<\/p>\n<p>\u201cThese things can be very important to keeping people productive and well in this new environment.<\/p>\n<p>\u201cThere\u2019s lots of things keeping our HR professionals up at night. I have talked to a lot of CHROs who are incredibly challenged in making sure they are doing everything they possibly can to support their employees.\u201d<\/p>\n<\/div>\n<\/div>\n<div class=\"wrapper wrapper--detail\">\n<div class=\"wrapper--detail__body\">\n<p>Popelka added that SAP recently worked with Qualtrics to understand what employees need to be more safe and productive.<\/p>\n<p>\u201cWe have a listening tool from Qualtrics that companies can roll out to all of their employees very quickly,\u201d Popelka added.<\/p>\n<p>\u201cIt\u2019s a very simple survey that checks in on how employees are doing, what can be done to make them more successful, and how the organisation can help.<\/p>\n<p>\u201cHuman experience management is truly at the forefront of where we are today in the workplace because employees expect more, and we need to deliver an incredible experience.\u201d<\/p>\n<p>This article first appeared on <a href=\"https:\/\/www.hcamag.com\/au\/specialisation\/employee-engagement\/its-never-been-more-important-to-listen-to-employees\/219019\"><em>HRD.<\/em><\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>COVID-19 has been the catalyst for rising levels of expectations of workplace technology, according to Jill Popelka, the new President of SAP SuccessFactors. Popelka told\u00a0HRD\u00a0that&#8230;<\/p>\n","protected":false},"author":3126,"featured_media":3744,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[5565397],"tags":[5563321,5563632,5560607,5561308,60783],"sapn-display":[],"sapn-type":[5560547],"class_list":["post-3738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-human-capital-management","tag-covid-19","tag-employee-engagement","tag-hr","tag-qualtrics","tag-sap-successfactors","sapn-type-feature"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.9 (Yoast SEO v26.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>&#039;It&#039;s Never Been More Important to Listen to Employees&#039; - SAP Australia &amp; New Zealand News Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/australia\/2020\/04\/07\/its-never-been-more-important-to-listen-to-employees\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&#039;It&#039;s Never Been More Important to Listen to Employees&#039;\" \/>\n<meta property=\"og:description\" content=\"COVID-19 has been the catalyst for rising levels of expectations of workplace technology, according to Jill Popelka, the new President of SAP SuccessFactors. 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