Disruptive technology is everywhere in today’s digital economy, changing every aspect of business as we know it. I believe exponential thinking is one of the…
Why No One is Showing Up for Your Digital Transformation
Because everyone seems to be talking about digital, I previously outlined the three elements required for a true digital transformation: a new customer experience, a new…
Is Complex Better Than Complicated?
Unless you have a software background, you’ve probably never heard of longtime Python coder Tim Peters. In Zen of Python, he suggests 20 design principles including: Simple is better…
Five Steps to Walking the Customer Experience Talk
Companies want to deliver an incredible customer experience.They also want to turn a profit, increase market share, and engage their employees. If those goals don’t seem…
Behind the Scenes at SAPPHIRE NOW
25 years ago, the first SAPPHIRE was held in a Philadelphia hotel conference center with 180 people.
The Health Halo Effect: Counteracting Candy with Diet Soda
On weekends I enjoy long hikes in the hills around my house. It relaxes me after the work week and my mind wanders to new…
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