Beyond Customer Service Offshoring: Reinvented by AI

Radiocasts | February 14, 2017 by Bonnie D. Graham

The buzz: “The customer’s perception is your reality.” (Kate Zabriskie, author of “How May I Help You: Outstanding Telephone Courtesy and Customer Service”)

Our computers, mobile phones and devices think, listen, learn and speak to us in human-like cognitive interactions, thanks to Artificial Intelligence.

Now smart companies are marrying AI-savvy bots with a human touch to help customer service reps prioritize, respond faster and better, and even proactively offer solutions that could eliminate the need for service.

Can AI revolutionize your customer service interactions and service models?

The experts speak.             

Bejoy Narayana, CEO and Co-founder, Boodskapper: “I’ve never met anyone who likes calling a business, and no one wants to have to install a new app for every service or business they want to interact with.” (Mark Zuckerberg)


, Go to Market for the Americas, Startup Focus at SAP: “I believe that at the end of the century the use of words and general educated opinion will have altered so much that one will be able to speak of machines thinking without expecting to be contradicted.” (Alan Turing)

Join us for Beyond Customer Service Offshoring: Reinvented by AI.

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