{"id":1472,"date":"2024-05-09T15:06:06","date_gmt":"2024-05-09T15:06:06","guid":{"rendered":"https:\/\/news.sap.com\/canada-fr\/?p=1472"},"modified":"2024-05-09T16:28:50","modified_gmt":"2024-05-09T16:28:50","slug":"le-parcours-de-transformation-digitale-denmax-energy-pour-ameliorer-lexperience-client","status":"publish","type":"post","link":"https:\/\/news.sap.com\/canada-fr\/2024\/05\/le-parcours-de-transformation-digitale-denmax-energy-pour-ameliorer-lexperience-client\/","title":{"rendered":"Le parcours de transformation digitale d\u2019ENMAX Energy pour am\u00e9liorer l\u2019exp\u00e9rience client"},"content":{"rendered":"

Le secteur \u00e9nerg\u00e9tique \u00e9volue rapidement, \u00e0 l\u2019heure o\u00f9 les entreprises de production, transport et distribution d\u2019\u00e9nergie s\u2019efforcent de se d\u00e9tourner des \u00e9nergies \u00e9mettrices de carbone au profit de sources d\u2019\u00e9nergie plus renouvelables, comme l\u2019\u00e9lectricit\u00e9, qui s\u2019est rapidement impos\u00e9e en tant que source d\u2019\u00e9nergie primaire. Ces entreprises doivent sans cesse innover pour r\u00e9pondre aux nouvelles exigences de leurs clients et rester comp\u00e9titives dans l\u2019industrie \u00e9lectrique au sens large.<\/p>\n

ENMAX Corporation<\/a> est une soci\u00e9t\u00e9 int\u00e9gr\u00e9e verticalement, qui op\u00e8re sur l\u2019ensemble de la cha\u00eene de valeur de l\u2019\u00e9nergie, notamment en tant que fournisseur de c\u00e2bles r\u00e9glement\u00e9s, producteur d\u2019\u00e9lectricit\u00e9 sur le march\u00e9 concurrentiel et fournisseur d\u2019\u00e9nergie. Dans ce cadre-l\u00e0, ENMAX Energy approvisionne environ 725\u00a0000\u00a0clients r\u00e9sidentiels et petits commerces en \u00e9lectricit\u00e9 et en gaz naturel partout en Alberta. La ville de Calgary fait appel \u00e0 ENMAX Energy, qui assure la facturation et l\u2019assistance \u00e0 la client\u00e8le pour les services municipaux ayant trait \u00e0 la distribution de l\u2019eau, \u00e0 la gestion des d\u00e9chets, au recyclage ainsi qu\u2019aux d\u00e9chets alimentaires et de jardin.<\/p>\n

ENMAX Energy avait besoin de d\u00e9finir sa strat\u00e9gie de transformation digitale pour atteindre l\u2019excellence op\u00e9rationnelle \u00e0 travers la modernisation de ses actifs. En novembre 2023, ENMAX Energy a migr\u00e9 vers SAP\u00a0S\/4HANA\u00a0Cloud<\/a> dans un d\u00e9lai extr\u00eamement court, en tirant parti des services RISE\u00a0with\u00a0SAP, ce qui fut une premi\u00e8re dans le secteur de l\u2019\u00e9nergie au Canada. ENMAX a \u00e9galement remplac\u00e9 son outil de gestion de la relation client par une solution Microsoft\u00a0Azure h\u00e9berg\u00e9e et colocalis\u00e9e.<\/p>\n

Tata Consultancy Services (TCS)<\/a> et SAP ont travaill\u00e9 de concert avec ENMAX Energy pour mettre en \u0153uvre SAP S\/4HANA Cloud Private Edition pour les solutions m\u00e9tier du secteur de l\u2019\u00e9nergie.<\/a>\u00a0Ce produit constitue la base de la transformation et permet d\u2019assurer \u00e0 ENMAX Energy une couverture holistique de ses fonctions et processus m\u00e9tier. Cette qualit\u00e9 en fait l\u2019outil id\u00e9al pour une entreprise tourn\u00e9e vers l\u2019avenir, avec l\u2019\u00e9volutivit\u00e9 de l\u2019AMI (Advanced Metering Infrastructure), la cr\u00e9ation d\u2019une couche de donn\u00e9es robuste et la prise en charge de l\u2019application SAP\u00a0Customer\u00a0Relationship\u00a0Management.<\/p>\n

Ce partenariat avec SAP et TCS a permis \u00e0 ENMAX Energy de b\u00e9n\u00e9ficier des avantages de RISE with SA)P pour acc\u00e9l\u00e9rer l\u2019innovation, renforcer la ma\u00eetrise de l\u2019infrastructure informatique, am\u00e9liorer l\u2019\u00e9volutivit\u00e9 et r\u00e9duire les d\u00e9penses d\u2019investissement. Pour ENMAX Energy, le processus de migration a impliqu\u00e9 le passage de SAP ECC \u00e0 SAP S\/4HANA Cloud Private Edition, en tablant sur l\u2019approche du produit minimum viable (PMV) pour le changement de progiciel. ENMAX Energy a effectu\u00e9 six cycles de conversion complets pour pr\u00e9parer le changement final, qui n\u2019a demand\u00e9 qu\u2019un peu plus d\u2019un an, soit un d\u00e9lai relativement court pour un projet de cette envergure.<\/p>\n

\u00ab Nous avons des milliers de clients et des centaines d\u2019employ\u00e9s qui comptent sur notre syst\u00e8me de facturation. Il \u00e9tait donc essentiel que ce projet soit mis en \u0153uvre rapidement et sans faille, \u00bb explique Wayne Calder, directeur Business Applications and Project Delivery d\u2019ENMAX Energy. \u00ab Nous avons r\u00e9uni les \u00e9quipes SAP et TCS pour r\u00e9aliser cette migration de fa\u00e7on transparente, collaborative et dans le respect des d\u00e9lais, en travaillant comme si nous ne formions qu\u2019une seule \u00e9quipe. \u00bb<\/p>\n

La r\u00e9alisation de ce projet a permis \u00e0 ENMAX Energy de moderniser sa facturation gr\u00e2ce \u00e0 SAP\u00a0S\/4HANA\u00a0Utilities, d\u2019am\u00e9liorer la r\u00e9silience du syst\u00e8me, de r\u00e9duire les co\u00fbts li\u00e9s au mat\u00e9riel informatique et aux licences, et de rationaliser sa suite d\u2019applications. ENMAX Energy a enrichi l\u2019exp\u00e9rience des utilisateurs en am\u00e9liorant les logiciels de formation et les performances, et en optimisant les processus \u00e0 l\u2019aide des applications SAP\u00a0Fiori. Le projet lui a \u00e9galement permis de limiter l\u2019encombrement des donn\u00e9es par la r\u00e9duction d’un tiers du nombre de rapports et l\u2019am\u00e9lioration de la gestion et de la compression des donn\u00e9es.<\/p>\n

\u00ab Les clients sont au c\u0153ur de toutes nos actions et notre personnel joue un r\u00f4le essentiel pour leur assurer une exp\u00e9rience hors pair, \u00bb d\u00e9clare Corry Poole<\/a>, vice-pr\u00e9sident Retail Mass Market and Customer Experience d\u2019ENMAX Energy. \u00ab Cette transformation a constitu\u00e9 une \u00e9tape cruciale pour l\u2019homog\u00e9n\u00e9it\u00e9 de notre base Coud strat\u00e9gique, qui va permettre \u00e0 ENMAX Energy de suivre les innovations \u00e0 venir pour demeurer r\u00e9siliente et comp\u00e9titive. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"

Le secteur \u00e9nerg\u00e9tique \u00e9volue rapidement, \u00e0 l\u2019heure o\u00f9 les entreprises de production, transport et distribution d\u2019\u00e9nergie s\u2019efforcent de se d\u00e9tourner des \u00e9nergies \u00e9mettrices de carbone…<\/p>\n","protected":false},"author":3746,"featured_media":1473,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"related_posts":[],"footnotes":"","_links_to":"","_links_to_target":""},"categories":[3796699,10],"tags":[],"sapn-display":[45149],"sapn-type":[5562127],"class_list":["post-1472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-client","category-cloud","sapn-display-homepage-hero","sapn-type-article"],"yoast_head":"\nLe parcours de transformation digitale d\u2019ENMAX Energy pour am\u00e9liorer l\u2019exp\u00e9rience client - SAP Canada News Center<\/title>\n<meta name=\"description\" content=\"ENMAX Energy avait besoin de d\u00e9finir sa strat\u00e9gie de transformation digitale pour atteindre l\u2019excellence op\u00e9rationnelle \u00e0 travers la modernisation de ses actifs. 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