SAP NEWSBYTE — SAP SE (NYSE: SAP) today announced the Snohomish County Public Utility District (PUD) is one of the first SAP global clients to consolidate several on-premise solutions using SAP® Business Suite powered by SAP HANA® software. With SAP, Snohomish County PUD gains a more sophisticated view of its assets, enabling the utility to improve operational efficiency and deliver safe, reliable and cost-effective services to its customers.
“When we were putting together a strategy for modernizing the utility, we didn’t want to lose sight of our goal to serve our employees and customers seamlessly and in the best possible way,” said Benjamin Beberness, Snohomish PUD chief information officer. “SAP HANA allowed us to consolidate our on-premise solutions and implement one set of standardized and optimized business processes, resulting in increased employee productivity and customer satisfaction.”
The Snohomish County PUD supplies electricity to 327,000 customers and water to 19,000 customers in northwest Washington. The organization is the second largest public utility in the Pacific Northwest and the 12th largest in the country. It is also a recognized leader in tidal and geothermal research as well as regional conservation.
In March 2014, Snohomish County PUD initiated a project — dubbed the ONE program — to simplify and improve its business processes. In September 2015 the project went live, and the utility has witnessed a positive change in reliability and speed. With multiple innovative solutions from SAP now in place, the organization expects to see significant long-term impacts in:
- Improving business user productivity
- Simplifying the business user experience
- Spurring product innovation
- Reporting results in real time
“SAP is dedicated to helping our customers run simpler so they can continue to grow their businesses and exceed their customers’ expectations,” said Lloyd Adams, national vice president, SAP for Utilities. “We are pleased that the Snohomish County PUD has trusted us to help consolidate its landscape onto a single real-time enterprise platform, and we look forward to helping it continue its trajectory of growth.”
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