City officials selected SAP over nine other software vendors in a highly competitive process. Cipher Business Solutions, LLC, will implement the SAP Strategy Management application at administrative and executive levels across five city departments. The implementation is part of Hampton’s effort to better define, measure and manage the effectiveness of operations, public-service programs and projects for its 146,400 citizens.
“We needed a system that would improve information sharing and collaboration between city departments, and promote the visibility of critical performance and program information,” said John Eagle, assistant city manager, City of Hampton. “SAP understood our goal, showed us a road map for achieving it and offered a full complement of services to make it happen.”
The city will use the new solution to quantify performance in critical areas, such as its 3-1-1 services center and municipal and public works programs. The solution will allow Hampton to track 3-1-1 call-abandon rates and wait time, as well as view productivity and capacity levels for municipal problems such as clogged storm drains and non-working traffic lights. It also will help maintain critical institutional knowledge, especially for long-term projects, to avoid the negative impact of a retiring workforce and employee turnover.
“Traditionally, public sector organizations have measured their technology investments by financial returns alone,” said Pat Bakey, president, SAP Public Services, Inc. “But in today’s environment, governments want to understand how new technology can maximize their public value – which includes providing social and political returns as well, such as fulfilling policy initiatives and community programs for constituents.”
The new SAP solution will also help Hampton officials identify and eliminate program redundancies, improve cross-departmental information access and collaboration to help prioritize and coordinate service delivery.
SAP for Public Sector
SAP for Public Sector solutions help governments maximize their public value. Running on SAP’s business process platform, these solutions optimize public administration processes and improve service responsiveness to help governments achieve shared outcomes across various lines of business. With SAP’s experience and market leadership in public sector shared services deployments, coupled with the public ROI assessment methodology from SAP, governments can achieve and measure the financial, social and political dimensions of their public value. SAP is the leading provider of enterprise business solutions to the public sector, with more than 1,500 customers in 70 countries.