{"id":5564,"date":"2024-04-23T08:00:14","date_gmt":"2024-04-23T06:00:14","guid":{"rendered":"https:\/\/news.sap.com\/denmark\/?p=5564"},"modified":"2024-08-01T17:51:24","modified_gmt":"2024-08-01T15:51:24","slug":"hvorfor-loese-problemet-med-den-sidste-nye-bit-i-vaerktoejsbaeltet-hvis-der-findes-en-nemmere-loesning","status":"publish","type":"post","link":"https:\/\/news.sap.com\/denmark\/2024\/04\/hvorfor-loese-problemet-med-den-sidste-nye-bit-i-vaerktoejsbaeltet-hvis-der-findes-en-nemmere-loesning\/","title":{"rendered":"Hvorfor l\u00f8se problemet med den sidste nye bit i v\u00e6rkt\u00f8jsb\u00e6ltet, hvis der findes en nemmere l\u00f8sning?"},"content":{"rendered":"

AI-workshoppen kan sagtens pege p\u00e5 alt muligt andet end en AI-l\u00f8sning. Det lyder m\u00e5ske mindre sexet at k\u00f8re en omgang forandringsledelse, at rette kontoplanen eller f\u00e5 styr p\u00e5 metadata, men vi skal nu engang l\u00f8se problemer og ikke bl\u00e6re os med skinnende skruetr\u00e6kkere.<\/p>\n

For nylig var jeg opl\u00e6gsholder p\u00e5 en workshop for danske ERP-ansvarlige i et dusin h\u00e6derkronede danske virksomheder.<\/p>\n

Form\u00e5let var at finde use cases, hvor AI kunne komme i spil. Ganske produktivt, men det var bare langt fra alle problemer, der pegede p\u00e5 at blive l\u00f8st med AI.<\/p>\n

Ja, workshoppen var naturligvis \u2013 tror jeg \u2013 inspireret og for\u00e5rsaget af al den hype, som ChatGPT har hvirvlet op om sprogmodeller og generativ AI.<\/p>\n

Men en flok n\u00f8gterne professionelle mennesker i danske virksomheder peger alts\u00e5 p\u00e5 problemer, der ikke en-til-en matcher, hvad chattende AI er bedst til.<\/p>\n

Lad os nu bare komme helt ned p\u00e5 jorden i den danske virkelighed. En af de relevante udfordringer var, at det faktisk ikke altid er lige nemt at placere en indkommen faktura som en omkostning p\u00e5 den rette konto.<\/p>\n

Jeg g\u00f8r det selv<\/strong><\/h2>\n

Eksempelvis havde en ERP-ansvarlig defineret en proces, der fordrede at medarbejderne ved tvivlstilf\u00e6lde altid skulle lade kontofeltet st\u00e5 \u00e5bent, s\u00e5ledes at vedkommende selv kunne placere fakturaen p\u00e5 rette kontonummer. Det skabte stringens, at det altid var den samme person, der h\u00e5ndterede tvivlstilf\u00e6ldene.<\/p>\n

M\u00e5ske kan alle ikke vide, at vi har en cola-konto, som adskiller sig fra andre f\u00f8devarer og frokostindk\u00f8b. Her kunne man s\u00e5 rettelig tilf\u00f8je, at det s\u00e5 er kontoplanen, der skal \u00e6ndres, s\u00e5 konteringen ikke kr\u00e6ver historisk indsigt i fortidens fortvivlende tilf\u00e6ldigheder now known as pr\u00e6cedens.<\/p>\n

Workshoppen peger m\u00e5ske p\u00e5 fire-fem logiske tiltag, som ligger et helt andet sted end i en AI-l\u00f8sning. Det kan v\u00e6re en stramning af begreber, definitioner og processer eller en forandring af forretningsgangen.<\/p>\n

Det kunne jo ogs\u00e5 v\u00e6re at sikre et mere digitaliseret flow i v\u00e6rdik\u00e6den med leverand\u00f8ren. (Af b\u00e5de cola, konsulentyderler eller konsumvarer).<\/p>\n

Fejlfrihed uden sludder<\/strong><\/h2>\n

Med andre ord skal vi ikke i bare gl\u00e6de over at have f\u00e5et en ny skinnende bit i v\u00e6rkt\u00f8jsb\u00e6ltet fors\u00f8ge at reducere alle problemer til torx25.<\/p>\n

Hvis vi bliver i eksemplet med konteringen, kan man godt pege p\u00e5 de afg\u00f8rende problemstillinger i forhold til AI. For det f\u00f8rste er vi jo i et felt, hvor en automatisering er \u00f8nskelig, men den skal f\u00f8rst og fremmest v\u00e6re fejlfri. Vi kan ikke bruge en sludrende AI, som nogen gange rammer rigtigt, og andre gange digter lidt vel rigeligt.<\/p>\n

Det peger principielt lidt mere p\u00e5 generativ AI\u2019s storebror machine learning, som vores bedste bud p\u00e5 en l\u00f8sning. Outputtet er jo heller ikke en tekst, men en rent faktisk bogf\u00f8ring af en faktura p\u00e5 det rette sted i kontoplanen.<\/p>\n

Derfor skal l\u00f8sningen kunne forst\u00e5 den historik, som kunder, konti og betalinger udg\u00f8r, og som er opsamlet i ERP-systemet. Alts\u00e5 andet og mere end tekst, selv om teksten p\u00e5 fakturaen selvf\u00f8lgelig ogs\u00e5 skal have en pr\u00e6cision, der kan pege p\u00e5 den rette kontoplacering.<\/p>\n

Mindre bling-bling<\/strong><\/h2>\n

N\u00e5r det er sagt, kan jeg faktisk godt se generativ AI komme i spil til at afhj\u00e6lpe problemet. Medarbejderen kan sp\u00f8rge ERP-systemets indbyggede generative AI-assistent (hos SAP hedder den Joule<\/a>). Hvor skal jeg kontere denne faktura? En s\u00e5dan generativ AI-copilot b\u00f8r kunne tjekke historik med leverand\u00f8ren, teksten p\u00e5 p\u00e5g\u00e6ldende og tidligere fakturaer og dermed pege meget kvalificeret p\u00e5 konto 3714.<\/p>\n

T\u00e6nker man i et scenarie, hvor vi vil have AI til at l\u00f8se problemet fuldst\u00e6ndigt automatisk for os, \u00a0er det dog ikke nok blot at have adgang til en LLM model. Det bliver n\u00f8dvendigt at koble den samlede viden i et ERP-system til LLM modellen via en vidensgraf ved at etablere et semantisk lag mellem vidensgrafen og teksten i fakturaen.<\/p>\n

Det er vejen til at f\u00e5 entydige og korrekte svar p\u00e5 deterministiske sp\u00f8rgsm\u00e5l i stedet for lidt tilf\u00e6ldige fors\u00f8g fra en stokastisk model. Og hos SAP er vi eksempelvis i fuld gang med at etablere fundamentet for sikker og konsistent brug af ERP-data i AI-modeller, der sp\u00e6nder det fulde spektrum fra statistik, machine learning til generativ AI.<\/p>\n

Men igen. AI er ikke n\u00f8dvendigvis den rigtige l\u00f8sning p\u00e5 alle dine korrekte udfordringer. De har bare lidt mindre bling-bling over sig.<\/p>\n

Af Thomas Madsen, Enterprise Architect and Technology Explorer hos SAP Danmark\u00a0<\/em><\/strong><\/p>\n

\"\"<\/p>\n

Oprindelig publiceret i Computerworld den 9. april 2024.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

AI-workshoppen kan sagtens pege p\u00e5 alt muligt andet end en AI-l\u00f8sning. Det lyder m\u00e5ske mindre sexet at k\u00f8re en omgang forandringsledelse, at rette kontoplanen eller…<\/p>\n","protected":false},"author":3000,"featured_media":5567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[4520855,5565976,4522668],"tags":[4645498,5566030,5562395,5564684,5566029,5565936,4645497,5564662],"sapn-display":[5566077,5566075,45149,4579516,60294],"sapn-type":[5563396],"class_list":["post-5564","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-forretningslosninger","category-kunstig-intelligens-ai","category-teknologi","tag-ai","tag-ai-workshop","tag-data-management","tag-erp","tag-generativ-ai-copilot","tag-joule","tag-kunstig-intelligens","tag-thomas-madsen","sapn-display-artikel-hero","sapn-display-artikel-spotlight","sapn-display-homepage-hero","sapn-display-top-stories","sapn-display-hero","sapn-type-artikel"],"yoast_head":"\nHvorfor l\u00f8se problemet med den sidste nye bit i v\u00e6rkt\u00f8jsb\u00e6ltet, hvis der findes en nemmere l\u00f8sning? - SAP Danmark Nyheder<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/news.sap.com\/denmark\/2024\/04\/hvorfor-loese-problemet-med-den-sidste-nye-bit-i-vaerktoejsbaeltet-hvis-der-findes-en-nemmere-loesning\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hvorfor l\u00f8se problemet med den sidste nye bit i v\u00e6rkt\u00f8jsb\u00e6ltet, hvis der findes en nemmere l\u00f8sning?\" \/>\n<meta property=\"og:description\" content=\"AI-workshoppen kan sagtens pege p\u00e5 alt muligt andet end en AI-l\u00f8sning. 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