Digital Customer Experience: Redesigning Your Organization

Radiocasts | March 31, 2015 by Bonnie D. Graham

The buzz: Headache #999

Do you know your CXOs’ worst headache today?

It’s redesigning the company from the customer’s lens to create an emotional, social, networked, mobile-first enterprise that appreciates the power of the crowd.

Their challenges include intelligently using digital to achieve a profitable customer experience, turning digital investments into business advantages, and shaping seamless operations.

How can they ensure your company survives and thrives in this digitally powered, global economy?

The experts speak.

Maggie Buggie, Capgemini: “It’s all invented.” (Benjamin Zander)

Gerry Brown, Ovum: “Today there is no room for mediocre…the key question for us at Publicis and our clients is ‘how do we de-silo and still protect our core cultures?’” (Maurice Levy)

Ira Berk, SAP: “In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it.” (Robert Heinlein)

Join us for Digital Customer Experience: Redesigning Your Organization.

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