Digital Evolution: New Opportunities for Customer Intimacy

Radiocasts | February 18, 2016 by Bonnie D. Graham

The buzz: Dictionary, please.

Every second sentence, every slide, blog and news item in every industry talks about “Digital”. What exactly is it, and what does it mean for you, your company and to your customers? Perhaps most important, what changes does it bring to the definition of a “customer”? In a perfect future, we will better pamper and delight our customers, but we can’t unless we know who and where they are, what they want and expect.

The experts speak.

Michael Sérié, InnoLifters: “I’m not a tech guy. I’m looking at the technology with the eyes of my customers, normal people’s eyes.” (Jack Ma, founder and chairman of Alibaba Group)

Marco Cigaina, SAP: “Integrative Thinking: The ability to constructively face the tensions of opposing models, and instead of choosing one…, generating a creative resolution … a new model … superior to each.” (Rotman School of Management at the University of Toronto)

Alejandro Pifarré, SAP: “Only the paranoid survive.” (Andrew S. “Andy” Grove, former Intel COO, Chairman and CEO)

Join us for Digital Evolution: New Opportunities for Customer Intimacy.

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