Digital Transformation for Utilities: Customer Service Innovations

Radiocasts | October 6, 2015 by Bonnie D. Graham

The buzz: Taking back the power!

With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or even triple. And energy and water consumption will soar as vehicles and transit go electric.

The digital economy demands clean, dependable, and affordable power. But disruptive forces like de-carbonization, deregulation and decentralization could have dire consequences for the century-old utilities hierarchy and its customers.

Will utilities business models, based on $ trillions of plants and grids, collapse or survive new market players like Google and Tesla? Can new customer service models save the day?

The experts speak.

Michael Shanko, CMS Energy: “The most dangerous phrase in the language is, ‘We’ve always done it this way’.” (Grace Hopper)

Jill Feblowitz, IDC: “The future ain’t what it used to be.” (Yogi Berra)

James McClelland, SAP: “Digital transformation requires a healthy dose of paranoia.”

Join us for Digital Transformation for Utilities: Customer Service Innovations.

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