U.S. Postal Service Selects mySAP™ Business Suite to Improve Operational Efficiency, Increase Customer Satisfaction and Drive Innovation
WASHINGTON, D.C. — SAP America, Inc., a subsidiary of SAP AG (NYSE: SAP), today announced the United States Postal Service’s selection of SAP® solutions to streamline business processes for its human resources system. The U.S. Postal Service employs one-third of the civilian workforce of the federal government and is one of the world’s largest employers, with more than 700,000 employees. SAP will implement mySAP™ Business Suite to replace the 25-year-old system developed by the U.S. Postal Service. SAP Professional Services was selected as the implementation partner to assist the U.S. Postal Service in delivering a successful project.
“This project will enable us to modernize and centralize our human capital management capabilities and help us provide improved access to information for our employees through an integrated IT platform,” said Robert L. Otto, chief technology officer, United States Postal Service. “The desired result of the project is to leverage technology to provide more value to our most valuable asset, our employees. The software will also provide management with the flexibility to manage and control costs.”
With 50 postal organizations globally as customers, SAP’s expansive industry knowledge enables postal companies to integrate business processes and valuable information to increase visibility across the organization and enhance the customer experience while lowering the total cost of ownership. The U.S. Postal Service selected SAP as its enterprise human resources solution following a multi-year assessment of the functional, technical and Web-enabled capabilities of SAP software.
“SAP solutions support the strategic management of human capital by enabling organizations like the U.S. Postal Service to maximize value while protecting its current investment in its people, and existing technology,” said Steve Peck, president, SAP Public Services, Inc. “Postal organizations like the U.S. Postal Service can develop a high-performing workforce, improve productivity and control costs by leveraging workforce planning solutions from SAP to recruit, train and track employees while improving the skill mix of its employees, and providing managers with access to tools for proper planning.”
As part of its selection of mySAP Business Suite, the U.S. Postal Service also licensed SAP NetWeaver™, the open integration and application platform, to deliver people- related business processes, support flexible business strategies and reduce IT complexity. Using SAP NetWeaver, the U.S. Postal Service will be able to aggregate and analyze information across the enterprise to better identify, train and deploy the best people to do the job of delivering the mail and maintaining superior customer service. mySAP Business Suite will provide visibility into the entire value chain of the U.S. Postal Service providing management with flexibility to respond to the changing competitive environment.
SAP is the world’s leading provider of business software solutions. SAP® solutions are designed to meet the demands of companies of all sizes — from small and midsize businesses to global enterprises. Powered by the SAP NetWeaver™ open integration and application platform to reduce complexity and total cost of ownership and empower business change and innovation, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. The unique core processes of various industries, from aerospace to utilities, are supported by more than 25 SAP industry solutions. Today, more than 23,400 customers in over 120 countries run more than 79,800 installations of SAP® software. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” (Additional information at http://www.sap.com)
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