Future of Process Change: Solutions and Landmines

Radiocasts | May 15, 2014 by Bonnie D. Graham

Today’s buzz: Change.

It’s not the strongest or most intelligent of a species that survives, but the one most adaptable to change. Think of business as a species, too. But today, traditional change management is at risk of creating new-yet-obsolete solutions. Are jumping paradigms, anticipating the next market shift, early tech adoption fast enough? Is yesterday’s best practice today’s antique?

The experts speak.

Suzanne Passante, Day & Zimmerman: “The assumption is that extensive training is a basic requirement of any new information technology, a process that will need to be repeated as experienced workers are replaced by new workers unfamiliar with the system.” (H. Hambrose)

Evan Quinn, EMA: “You can’t control what you can’t measure.” (T. DeMarco)

Michel Sérié, SAP: “There is no problem, only people. If you still think the customer is king, you’re probably falling behind. It’s not too late to become a user-first organization.”

Join us for Future of Process Change: Solutions and Landmines on Future of Business with Game-Changers Radio presented by SAP Services.

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