Bill Hou VP, Customer Engagement and Commerce Solutions, Cloud for Customer, SAP
Bill Hou is a VP in SAP’s Customer Engagement and Commerce solutions focused on Cloud for Customer, SAP’s fastest growing cloud offering, and he has over 20 years of industry and software experience.
Previously at Siebel Systems, Bill ran Service and Call Center Products, Siebel’s largest product line, and also championed an acquisition that expanded the definition of CRM into the Self Service space. With Oracle’s soon-after acquisition of Siebel Systems, Bill remained with Oracle for two years as VP of Self Service Products, leading the product strategy and product management of the first applications built on Oracle Fusion Middleware.
Bill has also had operating roles as VP/GM of the Service and Support Division at Agilent Technologies and as service manager for the Northeast US and China for GE Medical Systems (now GE Healthcare). Prior to joining Siebel Systems, Bill led business development and M&A for GE Medical Systems’ Service business. Bill is also the founder of WEMKE Capital, LLC, which conducts financial investments based on primarily on technical analysis.
Bill graduated from Princeton University with a BSE in Mechanical and Aerospace Engineering and from MIT with a masters in Mechanical Engineering. Bill is married with three kids and is very active with youth sports.
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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