SAP Radio Guest Speaker Overview

Brian Kilcourse Managing Partner, Retail Systems Research LLC, RSR Research

Brian Kilcourse is recognized as one of the top retail technology leaders in the United States. He is a managing partner at Retail Systems Research LLC (“RSR Research”), a company focused on delivering research, strategies, and knowledge for the extended retail industry.

Formerly President & Chief Executive of Retail Systems Alert Group (RSAG), Brian is a recognized leader in retail technology practices. He has authored research reports on Cross-Channel Retailing, Supply Chain, Customer Data Security, Business Intelligence & Analytics, Mobility, IT Governance, Workforce Management, Services Oriented Architectures (SOA) and Software as a Service (SaaS).

Previously, Brian was SVP and CIO at Longs Drug Stores from 1993-2002. One of the top retail CIOs in the United States during his tenure there, he was named one of the Premier 100 IT Leaders by Computerworld magazine and by Information Week as leader of the #1 retail IT shop in 2001.

You Don’t Own Me: But What About My Data?

The buzz: “The most promising privacy thing is stupid phones. I’m dumping all my smart phones.” (John McAfee) We as individuals have welcomed Internet-connected, often…

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Retail in 5 Years: Digital Dinosaurs vs Survivors – Part 2

The buzz: “Whoever said money can’t buy happiness simply didn’t know where to go shopping.” (Bo Derek) Ongoing digital innovations in our hyper-connected world have…

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Future of Retail in 5 Years: Trends in the IoT Digital Age

The buzz: “People are always going to go shopping.” (Philip Green, Chairman, Arcadia Group) “In five years, consumer electronics stores as we know them today…

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SAP Game-Changers Radio 2016 Predictions – Part 2

The buzz: Gazing! If you’re hoping to gaze into a crystal ball to see what 2016 holds for your company, industry and the world, we’ve…

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The Networked Economy: Shaping the Future of Retail – Part 3

The buzz: Yes … or Not Yet. “There are only two types of companies today: those that have been breached and know it – and those…

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The Networked Economy: Shaping the Future of Retail – Part 2.

The buzz: Wake-up, Retailers. For today’s consumer, “the world” is just a few clicks away. Armed with anytime, anywhere information, consumers can (and do) find the…

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The Networked Economy: Shaping the Future of Retail

The buzz: Wake-up, Retailers.                                                        Our hyper-connected networked economy has created a fast-paced environment for business growth, innovation, and optimization. Many retailers are already taking…

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‘Tis the Season for Retailers: Managing A Contingent Workforce

The buzz: Selling seasons. ‘Tis the time of year for seasonal hiring, especially in retail. But as 82% of retailers increasingly hire contingent, intermittent, and…

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Beyond Channels: Chasing Retail Customer Loyalty

The buzz: Wake-up, retailers! Today’s shoppers are not loyal to any one channel. They expect to browse, price, purchase, and even return items across multiple…

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Retailers We Love to Love: Building Brand Loyalty

Attention, retailers! We know it’s tougher than ever to turn customers into loyal evangelists for your brand. The experts say: Christine B. Whittemore: “The winners…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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