SAP Radio Guest Speaker Overview

Dan Gingiss Head of Digital Customer Experience and Social Media, Discover

Dan Gingiss is the head of Digital Customer Experience and Social Media at Discover. In this role, Dan oversees the design and development of the company’s flagship website, Discover.com; manages the customer experience and VOC across all digital channels; and leads the company’s social media strategy and execution.

Previously, he held Director roles in Rewards, Cardmember Acquisition, Products & Benefits, and Diners Club International. Dan holds a B.A. in psychology and communications from the University of Pennsylvania, and a Master of Business Administration in Marketing and Operations from the Kellogg School of Management at Northwestern University.

Social Customer Engagement: How Does Your Company Score?

The buzz: Social. Have your company’s social engagement tools and practices evolved to meet the demands of today’s digitally-empowered, brand-controlling customers – or are you…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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