SAP Radio Guest Speaker Overview

Esteban Kolsky Principal & Founder, ThinkJar

Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on customer strategies. Esteban has spent over 24 years in customer service and CRM consulting, research, and advisory services. During his eight years at Gartner, he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). Esteban also researched and wrote on the social networking topics that led to today’s revolution, and assisted Fortune 500 and Global 2,000 organizations in CRM deployments. He now advises vendors and organizations how to extend customer interactions from the CRM niche to the entire organization to become Social Businesses.

Data Deluge: Customer Insight Challenges and Opportunities

Today’s buzz: Data, data everywhere. What’s the big deal about big data when it comes to marketing your products and services? Successful marketing today hinges…

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SAP Game-Changers 2013 Predictions – Part 2

Although 2012 holiday gift-giving is officially over, we’ve got another present for you: Game-Changers 2013 Predictions – Part 2. Yes, more than a dozen thought…

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Enterprise Mobility: Faster, Please!

Enterprise mobility: an unstoppable force that is here to stay. According to recent report from Cisco, by the end of 2012, the number of mobile-connected…

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Great Customer Service: Is Your Call Center Missing the Obvious?

Put on your consumer hat for a minute. Does your personal favorite customer service horror story end with how easily the offending company could have…

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A Year-End Special: 2012 Game-Changer Predictions

Your holiday gifts may already be unwrapped, but we’ve got more surprises for you. Ten former guests will predict the exciting game-changer technologies that could…

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Is Your Head in the Cloud Yet?

You’ve heard the buzz and hype about the cloud, but do you know what it can do for you and your business? While Sand Hill…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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