SAP Radio Guest Speaker Overview

James McClelland Senior Global Director, Utilities & Energy Industry Marketing, SAP

James McClelland is the Senior Global Director of SAP Utilities & Energy Industry Marketing. He was previously Regional CRM Sales Manager of North American Strategic Accounts at Oracle Corporation, and Senior Director of Solution Selling at Siebel Systems before it was acquired.

Prior to 2000, James held management and executive positions with SAP Utilities in Asia Pacific and the Americas.

James has worked in the utilities industry for over 25 years managing industry applications and creating business strategy for utilities deregulation.

He is a graduate of the University of Toronto, Canada and holds a degree in Business & Commerce.

Utilities Workforce and Digitization: How We Do Work – Part 1

The buzz: “The thing I lose patience with the most is the clock. Its hands move too fast.” (Thomas A. Edison) Once upon a time,…

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This Ain’t Your Grandmother’s Utility Anymore

The buzz: “We believe that electricity exists, because the electric company keeps sending us bills for it, but we cannot figure out how it travels…

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New Energy Era Prosumers: Utility-Customer Partnerships

The buzz: The Electric Slide. News flash for Utilities! You can no longer be profitable on a one-sided business model providing power to customers. Enter…

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Digitization: Changing the Utilities Customer Engagement – Part 2

The buzz: Knowledge is power. Reality check for utilities. Digitization and the exponential growth of mobile devices are changing your customer engagement. But still fewer…

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Utilities 3.0: Traditional IT in a Non-Traditional World

The buzz: Playing catch-up. We shop for anything and everything, talk with friends and colleagues, watch TV and movies, check our bank accounts and pay…

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Digital Transformation for Utilities: Customer Service Innovations

The buzz: Taking back the power! With a projected 10-billion world population by 2050, the demand for electricity, natural gas, and water will double or…

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Utilities: Shining the Light on the Smart Grid – Part 2

Utilities. They may have new smart meter technology, but how “smart” are they about the massive data they can now read and its value to…

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Game-Changing Innovation: Can Smart Grid Keep the Lights On for Utilities?

Utilities. We only think about them when we flip a switch and the power doesn’t come on—right? But utilities are businesses that must play to…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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