SAP Radio Guest Speaker Overview

Jennifer Ford Executive Director, N. American Presales Design Thinking Team, SAP

Jennifer Ford is the Executive Director for the N. American Presales Design Thinking Team at SAP. She has been a creative and engaged SAP colleague for 12 years in various Market Units within N. America working with a multitude of industries including Industrial Manufacturing & Components, Automotive, Consumer Packaged Goods, Wholesale & Distribution, Mining, Public Sector, Utilities and Higher Education. SAP uses Design Thinking internally and has for the last decade. Through various iterations of the different techniques, we began working with our customers on the methodology and mindset approximately three years ago and Jennifer was an early adopter and practitioner.

Jennifer brings her 20+ years working with organizations and their employees as they embark upon business transformations to every Design Thinking engagement – focusing on the individual and their ‘Jobs to be Done’ in the pursuit of innovation.

Prior to joining SAP, she was with JD Edwards for 6 years, focused on selling enterprise resource planning applications in the Midwest.

Jennifer started her career in software as an implementation and education specialist for a niche automotive supplier, Future3 in Livonia, Michigan after graduating from the University of Michigan-Dearborn.

Designing the Future of Customer Experience

The buzz: “A satisfied customer is the best business strategy of all.” (Michael Leboef) The pressure on companies to create compelling customer experiences is so…

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The Future of Designing Innovation – Part 2

The buzz: “Change is the law of life and those who look only to the past or present are certain to miss the future.” (John…

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The Future of Designing Innovation

The buzz: “Step on it, driver!” The pace of innovation today is perpetual acceleration. New ideas, products and services are brought to market faster than…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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