Jeremy Cox Principal Analyst, Ovum
Jeremy Cox, Principal Analyst at Ovum, leads the research and insights into CRM and its potential for spearheading customer-driven business transformation. After joining Ovum in 2012, he established the broader customer-adaptive enterprise context identifying eight core attributes organizations need to be persistently relevant to their customers: leadership, an engaged workforce, collaborative, sensing capabilities to generate insight and foresight, a superior customer experience, continuous innovation, connected and frictionless processes, and an adaptive enterprise architecture.
Before Ovum, Jeremy ran his own transformational CRM consultancy, with clients including HP, Microsoft, Carlson Wagonlit Traveler Services, Pitney Bowes, Honeywell, Eli Lilly, and mid-market firms Goldsmith Williams Solicitors, Camps Solicitors, and Hurst & Co Accountants.
He was a principal consultant CRM at KPMG Consulting, held CRM internal consulting roles at IBM, and co-authored “Mid-Market CRM”.
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A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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