SAP Radio Guest Speaker Overview

Jim Goldfinger Leader, CRM customer value network, SAP

Jim Goldfinger leads the CRM Customer Value Network at SAP. In this capacity, he manages a vibrant community of thousands of active SAP CRM stakeholders including customers, value added partners, and product specialists.

One of the early pioneers of the CRM industry, Jim has spent the last 25-plus years in a variety of roles spanning product management, sales, marketing, and professional services. He has personally led the implementation of over 100 CRM projects worldwide and is a frequent author and speaker at industry events.

Your Call Center & CRM: The Face Your Customer Sees First

Today’s buzz: Who’s minding your call center right now? You’d better know who. Because they alone are responsible for the instant opinion a caller forms…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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