SAP Radio Guest Speaker Overview

Joe Hughes Lead, Emerging/Cloud Applications Practice, EY

Joe Hughes leads EY’s Emerging/Cloud Applications practice, including marketing, sales, service, social, collaboration and search. Joe is a recognized thought leader in the area of social customer relationship management (CRM), search, agent desktop optimization, customer service and product catalogs. An original object oriented and Internet pioneer in CRM,

Joe is regularly invited to speak at various CRM conferences and industry forums. Most recently he has blogged on Social Media Today and The Social Customer and is a chapter author in The Social Media Management Handbook (Wiley, 2011).

Joe has also been a judge and mentor in Paul Greenberg’s CRM Idol competition for the last few years.


Social Gets Serious: Customer Experience Management Tools

The buzz: Seriously social. Social media is the real deal. How? It can help you achieve and surpass your customer support goals. Who says? Key…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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