SAP Radio Guest Speaker Overview

Kees Jacobs Digital Propositions Lead, Capgemini’s global Digital Customer Experience initiative

Kees Jacobs is Digital Propositions Lead for Capgemini’s global Digital Customer Experience initiative and the firm’s Global Lead toward The Consumer Goods Forum. He has a long track record of working on digital initiatives in both B2C and B2B domains with leading retailers and manufacturers around the world, such as Ahold, Carrefour, Tesco, Unilever, and Philips.

He is co-author of many industry reports that relate to retailer and manufacturer collaboration and eBusiness. Since 2006, Kees has led the Future Value Chain program of The Consumer Goods Forum, a global industry platform driven by the top-50 CEOs in the consumer goods and retail industry, bringing a collective vision that ensures the CP&R industry continues to meet the needs of shoppers and consumers in a changing world. Currently, Kees leads the Consumer Engagement Principles program of TCGF, involving executives of most leading consumer goods and retail companies.

Consumer Engagement: Walking A Fine Digital Line

Today’s buzz: Customer engagement. The changing digital landscape is challenging your ability to connect with customers and theirs to connect with you. Have you figured…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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