Mike Wittenstein Founder and Managing Principal, Storyminers
Mike Wittenstein is the founder and managing principal at Storyminers, an experience, service, and business design consultancy known for its game-changing work with leading service brands.
Mike is also a world-class expert on experience, service, and business design, who has helped over 400 organizations in 25+ countries make their experiences better—to the tune of $1.5B in value created.
As eVisionary, he started IBM’s first experience and service design practice and helped establish the international Customer Experience Professionals Association. By his own admission, he is a designer who can’t draw.
Mike is ranked as a top customer experience influencer by SAP and by MindTouch. His clients include: Air Canada, Apple, Best Buy, BlackRock, Clorox, Delta Air Lines, Holiday Inn, IBM, LeasePlan, McDonald’s, Party City, Publix, Safeway, Zaxby’s, and many other customer-friendly brands.
Mike enjoys helping companies discover, design, and deploy their future-state experiences and leading Study Tours (coming up later this year in Australia and the UK). Mike earned his MBA from Thunderbird, BA from the University of Florida, and studied in Brazil and Russia. He lives in the Atlanta area and tries to squeeze in woodworking projects on the weekends.
The buzz: Travelers’ TMI “The customer is #1” is a customer service industry mantra and mandate, particularly for business-to-consumer travel and hospitality staff who are…
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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