SAP Radio Guest Speaker Overview

R. David Hofferberth Managing director, Service Performance Insight

R. David Hofferberth, PE, founder and a Managing Director at Service Performance Insight, has over 30 years of experience in information technology as an industry analyst, market consultant, and product director. He is focused on the services economy; in particular, white-collar productivity issues and technologies that help people perform at their highest capacity.

In 1999 Dave introduced the solution area now known as Professional Services Automation (PSA) when he published the seminal report, Professional Services Automation: Increasing Efficiencies and Profitability in Professional Services Organizations. He co-authored the groundbreaking Professional Service Maturity Model™ benchmark, now in its sixth year, used by more than 6,000 project-oriented organizations to diagnose and improve performance.

Dave is the father of a 17-year old son who was diagnosed with severe autism at age three, but who has developed into a teenager many would never consider ‘autistic’.

HR Trends: Finding Talent in Unexpected Places: Differently-Abled

Today’s buzz: Differently-abled. Seeking unique talent to enrich your workforce? Diversity and inclusion could open that door. The experts speak. Joe Gerstandt: “We talk about…

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Double-Digit ProServe Growth: Managing Success

Today’s buzz: Growth. The economic forecast is rosy for professional services aka ProServe firms. Why? The cloud, says THINKstrategies’ Jeff Kaplan. “While often easier to…

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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