Rich Benner Global Customer Care Strategist IT Director, Monsanto
Rich Benner is the Global Customer Care Strategist IT Director at Monsanto. He is responsible for global customer strategy around digital commerce, including order-to-cash (B2B, B2C, B2B2C), logistics, warehousing, and customer service for Monsanto’s $16B business. His focus is on human-centered design with a customer centric approach.
In his previous role as the North America Supply Chain IT Director, Rich was responsible for strategic definition, planning, and launch of new capabilities related to supply chain in the $7B+ North American region. Areas of focus include Manufacturing, Planning and Customer Care which consists of digital commerce, order-to-cash, logistics warehousing, customer service, and AR/credit functions.
In this role, Rich leads a business transformation of our service-oriented brand from a dealer model to an agency business model. The transformation required a complete business process redesign, including full digital commerce capabilities resulting in brand market share increase.
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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