SAP Radio Guest Speaker Overview

Richard Fleming Bain & Company

Richard Fleming is a partner in Bain & Company’s New York office where he is a member of the Financial Service and Performance Improvement Practices. He joined the firm in 2001.

Richard has worked across a number of industries including financial services, manufacturing, pharmaceuticals, restaurants, airlines and telecommunications. His experience covers strategy development, operational performance improvement and program management, supported a bank post-merger integration program. He has led streams focused on contact centre performance and customer experience improvement, and wealth management.

Prior to joining Bain, Richard was a Manager at Accenture in Europe. Richard lives with his wife and three daughters in the Village. He holds an MBA from Australian Graduate School and a BA honors in Physics from Oxford University.

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SAP Radio Host

Bonnie D. Graham

A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.

Connect with Bonnie D. Graham: @bizbreakradio

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