T. Scott Gross T Scott Gross & Co, Inc
T. Scott Gross is more than a writer who speaks; he literally has been there and done that!
A veteran of the hospitality industry, Gross learned about business and leadership from the bottom up, starting from the business end of a pot sink! Scott’s hands-on approach has earned him the respect of audiences everywhere. He knows what it’s like to make payroll every Friday.
His first book, Positively Outrageous Service, has been translated into over a dozen languages. The 13 fun to read books that have followed prove that it is possible to have fun, make the world a better place…and earn a living by loving on your customers.
Scott’s client list includes such respected companies as Southwest Airlines, Ford, and WalMart. He is one of a handful of speakers who has been honored as a Legend of the Speaking Profession.
On a personal level, Scott considers himself just a regular guy who loves his family and cares for his community. His accomplishments include being an EMT first responder—having made over 280 emergency runs… an instrument-rated pilot—with over 3,700 flight hours… a certified wild land firefighter—earned at age 49!… AND a former city councilman, including a term as mayor pro tem… all while continuing to write books, blog, and speak. But Gross admits his favorite titles are Pops, Dad, and Tiger.
Scott intends to always be current, always be relevant, and in pilot terms, live like his tail’s on fire!
The buzz: That “M” Word Again? If you’ve caught yourself saying “Millennials are —,” it doesn’t matter what you say next. You’re probably wrong! We’ll…
A talk radio and cable TV broadcast journalist since 1995, media producer / host Bonnie D. Graham created and launched SAP Coffee Break with Game-Changers Radio in Fall 2011. Since then, she has developed 20 additional themed Game-Changers radio series for SAP. On each episode, Bonnie moderates a panel of thought leaders, practitioners, journalists and / or educators from across the business spectrum and the globe, to share timely technology and strategy insights for businesses of all sizes, industries, geographies, and maturities. Bonnie is on the SAP Editorial Experience / News Services team. Follow her programs on Twitter #SAPRadio.
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