HONG KONG – August 10, 2023 — GP Batteries, one of the world’s major suppliers of primary and rechargeable batteries, is enhancing its operational efficiency and agility by embedding SAP Robotic Process Automation to eliminate manual and time-consuming business development and customer service processes.
Founded in Hong Kong in 1964 and with an annual output of over 6 billion batteries each year, GP Batteries supplies an extensive range of battery and related products to original equipment manufacturers, leading battery companies and consumer retail markets worldwide. By serving customers through a mix of traditional and online channels, operations of GP Batteries span across Asia, Europe and the Americas.
In 2021, the company accelerated its company-wide digital transformation by infusing automation into seven business development and customer service processes, delivering comprehensive workflow management, robotic process automation and artificial intelligence capabilities.
Leveraging SAP Robotic Process Automation, GP Batteries’ Business Development team automated its regular search and reformat of data from external sources, which has been done manually in the past. The solution automatically uploads the data to the company’s business intelligence software for analysis and generates reports that save time and eliminate the potential for human error. In addition, SAP Robotic Process Automation supports easy integration with other SAP applications.
GP Batteries has also fully automated its customer service processes for sharing data between the SAP Enterprise Resourcing Planning (ERP) solution and portals operated by customers and partners. With SAP Robotic Process Automation, order fulfilment information is now automatically consolidated and updated daily, rather than via a weekly manual process. Updating orders on client platforms has also been streamlined. Packing lists that used to take three weeks to process, confirm and upload, are now ready as needed, significantly improving accuracy and reducing the need to re-work. The system also enables GP Batteries to quickly generate estimates to update SAP ERP and other relevant internal systems by automatically processing large volumes of materials costing data from spreadsheets.
Wilson Wong, Director of Global Information Technology, GP Global Marketing Limited, said, “GP Batteries is on a mission to transform our business operations for the future as a more integrated and agile digital organization. We have made significant headway with SAP Robotic Process Automation which enables us to automate repetitive and mundane processes and scale up our business development and customer service operations. By strengthening our digital foundation, we are now well positioned to power our digital transformation and elevate our operations to the next level.”
Esmond Tong, Managing Director, SAP Hong Kong, said: “In today’s fast-paced, highly-competitive business environment, enterprises that can innovate have a distinct advantage. GP Batteries is at the forefront of companies embracing innovations that will future-proof their operations. Technologies such as SAP Robotic Process Automation enables our business users to improve day-to-day operations with automated business processes, freeing up business and IT teams to focus on strategic work that adds more value.”
Browse here to learn more about SAP Robotic Process Automation, which is part of SAP Build Process Automation or talk with us at +852 2150 2799.
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