Implementations Designed to Succeed

January 27, 2012 by Jeff Winter

Put simply, if an IT project exceeds the target deadline or budget, or fails to deliver the expected functionality, it is considered a failure. And since over 68% of IT projects fail, according to Michael Krigsman, CEO of Asuret, Inc., it’s about time to take a look at a simple and cost-effective solution that can alleviate implementation pain points.

In response to the challenging business climate of the last half decade, CIOs are now demanding smaller, less complex, and better supported solutions. Implementations need to meet immediate business priorities. SAP has responded to this shift in customer behavior with packaged solutions aimed at reducing the risks of IT implementation failure. Obviously, these packaged solutions must have rapid implementation times, clear pricing up front, reduced scoping burden, and long-term flexibility of existing and future IT software components.

In other words, as a 2009 report from Gartner found: “Big complex implementations and upgrades are out, while smaller easier-to-consume innovative applications are in.”

The end of the big bang approach

The IT purchasing experience is becoming less of a “big bang” negotiation. Now both solution providers and customers are building in flexibility to deal with future uncertainties, and there are more “off-the-shelf” purchases for immediate consumption that deal with pressing, strategic needs. Scope is more defined since the solution provider contributes the necessary content in largely pre-configured, easy-to-consume methods. And importantly, prices are firmer and more clearly stated up-front.

Implementation time is critical to project success. That’s why packaged software makes sense. It provides well supported, standardized tools with previously demonstrated impact that change the implementation journey from endless, ill-defined steps to well-documented, structured processes. This eliminates uncertainty and ensures that implementations remain on time and within budget.

Need proof that this concept can actually work?  Look no further than Hunter Douglas, a global manufacturer of custom window treatments. Hunter Douglas implemented SAP CRM in only eight weeks using SAP’s rapid-deployment offering. The company is already seeing the benefits of a single source of customer information and new insights into customer interactions.

But for all of the immediate gain that packaged solutions offer, it’s easy to overlook the efficiencies gained over the entire life cycle of the software deployment. Thanks to long term integration tools, value is continuously optimized, which reduces the total cost of ownership. That’s positive news for both business and IT departments.

For more information on SAP’s rapid-deployment offerings, see these  blogs by Jeff Winter:

Note: The above picture is of Jeff Winter, VP Marketing, SAP Rapid Deployment Solutions, SAP

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