{"id":13895,"date":"2022-02-18T16:28:29","date_gmt":"2022-02-18T07:28:29","guid":{"rendered":"https:\/\/news.sap.com\/japan\/?p=13895"},"modified":"2023-10-12T17:05:13","modified_gmt":"2023-10-12T08:05:13","slug":"sapjp-customer-award-2021-exp-management","status":"publish","type":"post","link":"https:\/\/news.sap.com\/japan\/2022\/02\/sapjp-customer-award-2021-exp-management\/","title":{"rendered":"\u5bcc\u58eb\u901a\u306e\u300cVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u300d\u904b\u7528\u306bQualtrics\u304c\u8ca2\u732e"},"content":{"rendered":"<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu02.png\" alt=\"\u5bcc\u58eb\u901a \u57f7\u884c\u5f79\u54e1\u5e38\u52d9CMO \u5c71\u672c\u591a\u7d75\u5b50\u6c0f\uff08\u53f3\uff09\u3068\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9 \u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc \u718a\u4ee3\u609f\uff08\u5de6\uff09 \" 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Management\u90e8\u9580\u300d\u3092\u53d7\u8cde\u3057\u305f\u540c\u793e\u304c\u884c\u3046\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u3001\u305d\u3057\u3066\u30d1\u30fc\u30d1\u30b9\uff08\u4f01\u696d\u306e\u5b58\u5728\u610f\u7fa9\uff09\u5b9f\u73fe\u306e\u305f\u3081\u306b\u59cb\u52d5\u3055\u305b\u305f\u65b0\u4e8b\u696d\u30d6\u30e9\u30f3\u30c9\u300cFujitsu Uvance\u300d\u306b\u3064\u3044\u3066\u304a\u805e\u304d\u3057\u307e\u3057\u305f\u3002<\/p>\n<hr \/>\n<h2>VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u3067CX\u3068EX\u3092\u76f8\u4e57\u7684\u306b\u5411\u4e0a\u3055\u305b\u3001\u7d4c\u55b6\u306b\u597d\u5faa\u74b0\u3092\u3082\u305f\u3089\u3059<\/h2>\n<p>\u300c\u5bcc\u58eb\u901a\u306fIT\u4f01\u696d\u304b\u3089DX\u4f01\u696d\u306b\u9032\u5316\u3057\u307e\u3059\u300d<\/p>\n<p>\u540c\u793e\u4ee3\u8868\u53d6\u7de0\u5f79\u793e\u9577\u306e\u6642\u7530\uf9dc\u4ec1\u6c0f\u81ea\u3089\u304c\u3053\u306e\u3088\u3046\u306b\u5ba3\u8a00\u3057\u3001CDXO\uff08Chief Digital Transformation Officer\uff1a\u6700\u9ad8\u30c7\u30b8\u30bf\u30eb\u30c8\u30e9\u30f3\u30b9\u30d5\u30a9\u30fc\u30e1\u30fc\u30b7\u30e7\u30f3\u8cac\u4efb\u8005\uff09\u306b\u5c31\u4efb\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u305f\u306e\u306f\u3001\u793e\u9577\u5c31\u4efb\u76f4\u5f8c\u306e2019\u5e749\u6708\u306e\u7d4c\u55b6\u65b9\u91dd\u8aac\u660e\u4f1a\u3067\u3057\u305f\u3002\u305d\u306e\u5f8c\u3001\u7fcc\u5e7410\u6708\u306b\u5168\u793eDX\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u300c<strong>\u30d5\u30b8\u30c8\u30e9<\/strong>\u300d\u3092\u672c\u683c\u59cb\u52d5\u3055\u305b\u307e\u3059\u3002<br \/>\n\u300c\u30d5\u30b8\u30c8\u30e9\u300d\u306f\u201cStability\u201d\u3001\u201cGrowth\u201d\u3001\u201cEmployee &amp; Environment\u201d\u3068\u3044\u30463\u9818\u57df\u306b\u3088\u3063\u3066\u69cb\u6210\u3002\u201cStability\u201d\u3068\u201cGrowth\u201d\u306e\u57fa\u76e4\u3068\u3057\u3066\u201cEmployee &amp; Environment\u201d\u304c\u3042\u308b\u3068\u4f4d\u7f6e\u3065\u3051\u3001\u4eba\u3084\u74b0\u5883\u3092\u6574\u3048\u3001\u3059\u3079\u3066\u306e\u30ec\u30a4\u30e4\u30fc\u3067\u5909\u9769\u3092\u8d77\u3053\u3059\u3053\u3068\u3092\u76ee\u6307\u3059\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3067\u3059\u3002\u73fe\u5728\u3001\u540c\u793e\u304c\u7740\u624b\u3057\u3066\u3044\u308b\u30b8\u30e7\u30d6\u578b\u4eba\u4e8b\u5236\u5ea6\u306a\u3069\u306e\u4eba\u4e8b\u6539\u9769\u306f\u3001\u5909\u9769\u3092\u8d77\u3053\u3059\u305f\u3081\u306e\u30c9\u30e9\u30a4\u30d0\u30fc\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u65e2\u5b58\u306e\u30d3\u30b8\u30cd\u30b9\u3092\u3055\u3089\u306b\u30c9\u30e9\u30a4\u30d6\u3057\u306a\u304c\u3089\u3001\u6210\u9577\u6226\u7565\u3068\u3057\u3066\u306e\u65b0\u898f\u30d3\u30b8\u30cd\u30b9\u307e\u3067\u624b\u304c\u3051\u3088\u3046\u3068\u3044\u3046\u8a66\u307f\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu03-2.png\" alt=\"\u30d5\u30b8\u30c8\u30e9\u304c\u76ee\u6307\u3059\u300c\u5168\u793eDX\u300d\" width=\"679\" height=\"383\" \/><\/p>\n<p style=\"text-align: center\">\u30d5\u30b8\u30c8\u30e9\u304c\u76ee\u6307\u3059\u300c\u5168\u793eDX\u300d\u203b1<\/p>\n<p>&nbsp;<\/p>\n<p>\u300c\u30d5\u30b8\u30c8\u30e9\u300d\u3092\u5f62\u6210\u3059\u308b\u65bd\u7b56\u306e\u3072\u3068\u3064\u306b\u300c<strong>VOICE\u30d7\u30ed\u30b0\u30e9\u30e0<\/strong>\u300d\u304c\u3042\u308a\u307e\u3059\u3002\u201cVoice\u201d\u3068\u306f\u9867\u5ba2\u3084\u5f93\u696d\u54e1\u306e\u201c\u58f0\u201d\u3092\u8074\u304f\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u304c\u3001\u5177\u4f53\u7684\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u65bd\u7b56\u306a\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u540c\u793eVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u30c1\u30fc\u30e0\u306e\u5c71\u53e3\u7531\u9999\u6c0f\u306f\u3001\u6b21\u306e\u3088\u3046\u306b\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u610f\u56f3\u3057\u3066\u304a\u5ba2\u69d8\u3084\u5f93\u696d\u54e1\u306e\u58f0\u3092\u591a\u983b\u5ea6\u304b\u3064\u5927\u91cf\u306b\u96c6\u3081\u3066\u696d\u52d9\u30c7\u30fc\u30bf\u3068\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001<strong>\u201c\u306a\u305c\u305d\u306e\u4e8b\u8c61\u304c\u8d77\u304d\u305f\u306e\u304b\u201d\u3092\u6b63\u3057\u304f\u7406\u89e3\u3059\u308b\u305f\u3081\u306e<\/strong>\u3082\u306e\u3067\u3059\u3002\u81ea\u793e\u306e\u8ab2\u984c\u3084\u305d\u306e\u8981\u56e0\u3092\u5224\u65ad\u3059\u308b\u307b\u304b\u3001\u5909\u5316\u3092\u5e38\u306b\u4e88\u6e2c\u3057\u3001\u884c\u52d5\u3057\u7d9a\u3051\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u304a\u5ba2\u69d8\u306e\u58f0\uff08CX\u203b2\uff09\u3068\u5f93\u696d\u54e1\u306e\u58f0\uff08EX\u203b2\uff09\u306f\u76f8\u4e92\u306b\u95a2\u9023\u3057\u5408\u3046\u3082\u306e\u3067\u3059\u3002VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306f<strong>CX\u3068EX\u3092\u76f8\u4e57\u7684\u306b\u5411\u4e0a<\/strong>\u3055\u305b\u3001\u7d4c\u55b6\u306b\u597d\u5faa\u74b0\u3092\u3082\u305f\u3089\u3059\u65bd\u7b56\u3067\u3059\u300d<\/p>\n<p>\u5c71\u53e3\u6c0f\u306b\u7d9a\u3051\u3066\u3001\u540c\u793e\u57f7\u884c\u5f79\u54e1\u5e38\u52d9 CMO\u306e\u5c71\u672c\u591a\u7d75\u5b50\u6c0f\u304c\u3053\u3046\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>\u300cVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u958b\u59cb\u3057\u305f\u7406\u7531\u306b\u3001<strong>\u3082\u3063\u3068\u30c0\u30a4\u30ec\u30af\u30c8\u306b\u3001\u3088\u308a\u591a\u304f\u306e\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u805e\u304f\u3079\u304d\u3060\u3068\u3044\u3046\u60f3\u3044<\/strong>\u304c\u3042\u308a\u307e\u3059\u3002\u73fe\u5834\u306b\u51fa\u3066\u3044\u308b\u4e00\u4eba\u3072\u3068\u308a\u306e\u55b6\u696d\u3084SE\u3092\u901a\u3058\u3066\u9593\u63a5\u7684\u306b\u3001\u5c40\u6240\u7684\u306b\u805e\u304f\u3060\u3051\u3067\u306f\u3001\u3082\u306f\u3084\u793e\u4f1a\u8ab2\u984c\u3092\u89e3\u6c7a\u3067\u304d\u307e\u305b\u3093\u3002\u5e83\u304f\u793e\u4f1a\u306e\u58f0\u306b\u3082\u8033\u3092\u50be\u3051\u308b\u3053\u3068\u3067\u3053\u305d\u3001\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u5275\u51fa\u3084\u30b5\u30b9\u30c6\u30ca\u30d6\u30eb\u306a\u793e\u4f1a\u69cb\u7bc9\u3078\u306e\u8ca2\u732e\u304c\u53ef\u80fd\u3068\u8003\u3048\u3066\u3044\u307e\u3059\u300d<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu04-2.png\" alt=\"VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6982\u5ff5\u56f3\" width=\"667\" height=\"374\" \/><\/p>\n<p style=\"text-align: center\">VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6982\u5ff5\u56f3\u203b3<\/p>\n<p>&nbsp;<\/p>\n<p>\u5bcc\u58eb\u901a\u306e\u30d1\u30fc\u30d1\u30b9\uff08\u4f01\u696d\u306e\u5b58\u5728\u610f\u7fa9\uff09\u306f\u300c\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u3063\u3066\u793e\u4f1a\u306b\u4fe1\u983c\u3092\u3082\u305f\u3089\u3057\u3001\u4e16\u754c\u3092\u3088\u308a\u6301\u7d9a\u53ef\u80fd\u306b\u3057\u3066\u3044\u304f\u3053\u3068\u300d\u3002\u3053\u306e\u30d1\u30fc\u30d1\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3046\u53d6\u308a\u7d44\u307f\u3067\u5fc5\u8981\u306b\u306a\u308b\u306e\u306f\u3001\u3088\u308a\u826f\u3044\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306e\u9078\u629e\u3002\u540c\u793e\u306f\uff13\u793e\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30eb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e1\u3064\u3068\u3057\u3066Qualtrics\u00ae CustomerXM\u304a\u3088\u3073Qualtrics\u00ae EmployeeXM\u3092\u63a1\u7528\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu05.png\" alt=\"Qualtrics CustomerXM\u304a\u3088\u3073Qualtrics EmployeeXM\u6d3b\u7528\u306e\u6982\u5ff5\u56f3\" width=\"497\" height=\"233\" \/><\/p>\n<p style=\"text-align: center\">Qualtrics CustomerXM\u304a\u3088\u3073Qualtrics EmployeeXM\u6d3b\u7528\u306e\u6982\u5ff5\u56f3\u203b4<\/p>\n<p>&nbsp;<\/p>\n<h2>\u5171\u6709\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u69cb\u7bc9\u3067\u30b0\u30ed\u30fc\u30d0\u30ebNPS\u00ae\u8abf\u67fb\u3092\u7d041\u304b\u6708\u3067\u5b8c\u4e86<\/h2>\n<p>\u305d\u306e\u30d5\u30a1\u30fc\u30b9\u30c8\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u3068\u3057\u3066\u7acb\u3061\u4e0a\u3052\u3089\u308c\u305f\u306e\u304c\u3001\u30b0\u30ed\u30fc\u30d0\u30ebNPS\u00ae\uff08Net Promoter Score\uff1a\u9867\u5ba2\u4f53\u9a13\u6307\u6a19\u203b5,\u203b6\uff09\u8abf\u67fb\u3067\u3057\u305f\u3002\u306a\u305cNPS\u00ae\u8abf\u67fb\u3060\u3063\u305f\u306e\u3067\u3057\u3087\u3046\u304b\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306e\u7530\u6751\u8aa0\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u304a\u5ba2\u69d8\u304c\u5f53\u793e\u306b\u5bfe\u3057\u3066\u3069\u306e\u3088\u3046\u306a\u8a8d\u8b58\u3092\u6301\u3063\u3066\u3044\u308b\u306e\u304b\u3001\u53ef\u8996\u5316\u3059\u308b\u5fc5\u8981\u304c\u3042\u3063\u305f\u304b\u3089\u3067\u3059\u3002\u300eIT\u4f01\u696d\u304b\u3089DX\u4f01\u696d\u3078\u3068\u5909\u9769\u3059\u308b\u300f\u305f\u3081\u306b\u306f\u3001\u81ea\u793e\u304c\u304a\u5ba2\u69d8\u304b\u3089\u3069\u306e\u3088\u3046\u306b\u898b\u3089\u308c\u3066\u3044\u308b\u306e\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u5148\u6c7a\u3060\u3068\u3044\u3046\u8a8d\u8b58\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u307e\u305f\u3001DX\u4f01\u696d\u306b\u5909\u9769\u3059\u308b\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u8ab2\u984c\u304c\u3042\u308b\u306e\u304b\u3082\u660e\u3089\u304b\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3057\u305f\u3002\u5f0a\u793e\u3067\u306f\u30d1\u30fc\u30d1\u30b9\u5b9f\u73fe\u306e\u305f\u3081\u306b\u8ca1\u52d9\u304a\u3088\u3073\u975e\u8ca1\u52d9\u6307\u6a19\u3092\u63b2\u3052\u3066\u3044\u307e\u3059\u3002<strong>\u975e\u8ca1\u52d9\u6307\u6a19\u306e\u3072\u3068\u3064\u3067\u3042\u308bNPS\u00ae\u3092\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u8ca1\u52d9\u6307\u6a19\u3082\u597d\u8ee2\u3059\u308b<\/strong>\u3068\u3044\u3046\u8003\u3048\u3092\u6301\u3063\u3066\u3044\u307e\u3059\u300d\uff08\u7530\u6751\u6c0f\uff09<\/p>\n<p>\u30b0\u30ed\u30fc\u30d0\u30ebNPS\u00ae\u8abf\u67fb\u306f\u3001\u30b0\u30ed\u30fc\u30d0\u30eb6\u30ea\u30fc\u30b8\u30e7\u30f3\u3067\u884c\u308f\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3057\u305f\u3002\u3057\u304b\u3057\u3001\u3053\u3053\u3067\u5927\u304d\u306a\u554f\u984c\u304c\u751f\u3058\u307e\u3059\u3002\u540c\u793e\u3067\u306f\u30ea\u30fc\u30b8\u30e7\u30f3\u3054\u3068\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u884c\u3063\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u554f\u304c\u4e0d\u7d71\u4e00\u3067\u3042\u308b\u3053\u3068\u306b\u52a0\u3048\u3066\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u7d50\u679c\u3092\u5171\u6709\u3059\u308b\u4ed5\u7d44\u307f\u3082\u306a\u3044\u72b6\u614b\u3067\u3057\u305f\u3002\u3053\u308c\u3067\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u540c\u3058\u6307\u6a19\u306b\u3088\u3063\u3066\u8a55\u4fa1\u3001\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u306e\u7530\u6751\u6c0f\u306f\u300c\u30a2\u30f3\u30b1\u30fc\u30c8\u304c\u5b9f\u65bd\u3055\u308c\u3066\u3082\u3001\u3053\u308c\u3067\u306f\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u5206\u6790\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u7d71\u5236\u304c\u53d6\u308c\u3066\u3044\u308b\u3068\u306f\u8a00\u3044\u96e3\u3044\u72b6\u614b\u3067\u3057\u305f\u300d\u3068\u5f53\u6642\u3092\u632f\u308a\u8fd4\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u3067NPS\u00ae\u3092\u8a55\u4fa1\u3001\u5171\u6709\u3067\u304d\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u69cb\u7bc9\u306f\u6025\u52d9\u3067\u3057\u305f\u3002\u3053\u306e\u3088\u3046\u306a\u72b6\u6cc1\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u3001VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u7acb\u3061\u4e0a\u3052\u304b\u3089\u904b\u7528\u307e\u3067\u306f\u3001\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306e\u652f\u63f4\u30c1\u30fc\u30e0\u3068\u306e\u4e8c\u4eba\u4e09\u811a\u306b\u3088\u308a\u9032\u3081\u3089\u308c\u307e\u3057\u305f\u3002\u5c71\u53e3\u6c0f\u306f\u300cVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u7acb\u3061\u4e0a\u3052\u6bb5\u968e\u3067\u306f\u3001\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306e\u30ce\u30a6\u30cf\u30a6\u304c\u4e4f\u3057\u304f\u4e0d\u5b89\u304c\u591a\u3044\u306a\u304b\u3001\u652f\u63f4\u30c1\u30fc\u30e0\u304c\u4f34\u8d70\u3057\u3066\u304f\u308c\u305f\u306e\u306f\u5fc3\u5f37\u304b\u3063\u305f\u300d\u3068\u5f53\u6642\u3092\u632f\u308a\u8fd4\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u7530\u6751\u6c0f\u306f\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u8cea\u554f\u9805\u76ee\u306e\u7b56\u5b9a\u306e\u307b\u304b\u3001\u8abf\u67fb\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u306e\u69cb\u7bc9\u3084\u5206\u6790\u3067\u306e\u652f\u63f4\u304c\u5370\u8c61\u306b\u6b8b\u308b\u3068\u8ff0\u61d0\u3057\u307e\u3059\u3002<\/p>\n<p>\u300c\u5404\u30ea\u30fc\u30b8\u30e7\u30f3\u304c\u72ec\u81ea\u306e\u624b\u6cd5\u3067\u884c\u3063\u3066\u3044\u305f\u306a\u304b\u3067\u3001\u4f55\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u5171\u901a\u306e\u8cea\u554f\u306b\u5b9a\u3081\u308b\u306e\u304b\u3001\u8abf\u6574\u306b\u3068\u3066\u3082\u82e6\u52b4\u3057\u307e\u3057\u305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to end\u3067\u652f\u63f4\u3092\u63d0\u4f9b\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u300d<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u652f\u63f4\u30c1\u30fc\u30e0\u306b\u3088\u308b\u5354\u529b\u306e\u7d50\u679c\u3001<strong>\u7d041\u304b\u6708\u3068\u3044\u3046\u77ed\u671f\u9593\u3067\u6307\u6a19\u3084\u8a2d\u554f\u3092\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u7d71\u4e00<\/strong>\u3057\u3001\u30b0\u30ed\u30fc\u30d0\u30ebNPS\u00ae\u8abf\u67fb\u3092\u7d42\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u305f\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2>Qualtrics\u5c0e\u5165\uff11\u5e74\u534a\u5f31\u3067\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u6570\u306f1,000\u306b\u307e\u3067\u5897\u52a0<\/h2>\n<p>\u30b0\u30ed\u30fc\u30d0\u30eb\u3067\u306e\u5171\u6709\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u3057\u3066\u3001VOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u793e\u5185\u3067\u6d78\u900f\u3055\u305b\u3066\u3044\u304f\u306b\u3042\u305f\u308a\u5927\u304d\u304f\u5bc4\u4e0e\u3057\u305f\u306e\u304cQualtrics\u306e\u300c<strong>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u578b<\/strong>\u300d\u3068\u3044\u3046\u7279\u6027\u3067\u3057\u305f\u3002\u5c71\u53e3\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u632f\u308a\u8fd4\u308a\u307e\u3059\u3002<\/p>\n<p>\u300cQualtrics\u63a1\u7528\u306e\u6c7a\u3081\u624b\u306f\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u578b\u3067\u3042\u308b\u3053\u3068\u3067\u3057\u305f\u3002\u4f7f\u3046\u4eba\u304c\u30d9\u30f3\u30c0\u30fc\u306e\u904b\u7528\u90e8\u968a\u306b\u300e\u304a\u3093\u3076\u306b\u3060\u3063\u3053\u300f\u3068\u3044\u3046\u306e\u3067\u306f\u306a\u304f\u3001<strong>\u81ea\u5206\u305f\u3061\u3067\u4f7f\u3044\u3053\u306a\u305b\u308b\u3082\u306e<\/strong>\u3060\u3068\u611f\u3058\u307e\u3057\u305f\u3002\u201c\u81ea\u5f8b\u3057\u3066\u6d3b\u7528\u3057\u3001\u79c1\u305f\u3061\u81ea\u8eab\u304c\u30ea\u30d5\u30a1\u30ec\u30f3\u30b9\u306b\u306a\u308b\u3093\u3060\u201d\u3068\u3044\u3046\u60f3\u3044\u306b\u30de\u30c3\u30c1\u3057\u305f\u306e\u304cQualtrics \u3067\u3059\u300d<\/p>\n<p>\u73fe\u5728\u3001Qualtrics \u3092\u5c0e\u5165\u3057\u3066\u7d041\u5e74\u534a\u5f31\u304c\u7d4c\u904e\u3057\u307e\u3057\u305f\u304c\u3001Qualtrics \u3092\u5229\u7528\u3057\u305f\u30d7\u30ed\u30b8\u30a7\u30af\u30c8\u306f1,000\u3092\u8d85\u3048\u3066\u3044\u307e\u3059\u3002\u3082\u3061\u308d\u3093\u3001\u3053\u308c\u306b\u306f\u30e1\u30f3\u30d0\u30fc\u306e\u5730\u9053\u306a\u8a8d\u77e5\u6d3b\u52d5\u3082\u5927\u304d\u306a\u8ca2\u732e\u3092\u679c\u305f\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u300c\u793e\u5185SNS\u3067\u306e\u60c5\u5831\u767a\u4fe1\u3084\u793e\u5185\u5831\u3067\u4e8b\u4f8b\u3092\u63b2\u8f09\u3059\u308b\u306a\u3069\u3001\u4f7f\u3063\u3066\u3082\u3089\u3046\u305f\u3081\u306e\u65bd\u7b56\u3092\u305f\u304f\u3055\u3093\u8b1b\u3058\u307e\u3057\u305f\u3002\u6700\u521d\u306f\u3001\u5229\u7528\u6570\u304c\u3042\u307e\u308a\u591a\u304f\u306a\u304b\u3063\u305f\u306e\u3067\u3059\u304c\u3001\u76f4\u8fd1\u306e3\u304b\u6708\u304f\u3089\u3044\u3067\u6025\u5897\u3057\u3001\u304a\u5ba2\u69d8\u306e\u58f0\u3092\u8074\u304f\u6d3b\u7528\u4f8b\u304c\u5897\u3048\u3066\u304d\u3066\u3044\u307e\u3059\u3002\u304a\u305d\u3089\u304f\u5f93\u696d\u54e1\u304c\u4f7f\u3044\u65b9\u3092\u7fd2\u719f\u3057\u3066\u304d\u305f\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u578b\u3092\u9078\u3093\u3060\u304b\u3089\u3053\u305d\u51fa\u3066\u304d\u305f\u5909\u5316\u3060\u3068\u601d\u3044\u307e\u3059\u300d\uff08\u5c71\u53e3\u6c0f\uff09<\/p>\n<p>\u307e\u305f\u3001Qualtrics\u306e\u591a\u8a00\u8a9e\u5bfe\u5fdc\u3082\u5927\u304d\u306a\u529b\u306b\u306a\u3063\u305f\u3088\u3046\u3067\u3059\u3002\u30b0\u30ed\u30fc\u30d0\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30c1\u30fc\u30e0\u3067\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u5b9f\u65bd\u30d7\u30ed\u30bb\u30b9\u304c\u5b9a\u7740\u3057\u3001\u81ea\u767a\u7684\u306b\u4f7f\u3044\u3053\u306a\u305b\u308b\u3088\u3046\u306b\u3082\u306a\u3063\u3066\u304d\u307e\u3057\u305f\u3002\u307e\u305f\u3001\u30ca\u30ec\u30c3\u30b8\u304c\u9ad8\u307e\u3063\u305f\u73fe\u5728\u3067\u306f\u3001\u5404\u30ea\u30fc\u30b8\u30e7\u30f3\u304b\u3089\u65b0\u305f\u306a\u65bd\u7b56\u63d0\u6848\u3092\u53d7\u3051\u308b\u30b1\u30fc\u30b9\u3082\u591a\u6570\u51fa\u3066\u304d\u3066\u3044\u308b\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>\u201c\u3084\u3063\u305f\u3089\u3084\u308a\u3063\u653e\u3057\u3001\u805e\u304d\u3063\u3071\u306a\u3057\u201d\u3068\u3044\u3046\u72b6\u614b\u306f\u89e3\u6d88\u3055\u308c\u3001\u3080\u3057\u308d\u3055\u307e\u3056\u307e\u306a\u8208\u5473\u6df1\u3044\u793a\u5506\u304c\u5f97\u3089\u308c\u3001\u6d3b\u767a\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u306b\u7e4b\u304c\u308bVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u4eca\u5f8c\u306b\u3064\u3044\u3066\u3001\u7530\u6751\u6c0f\u306f\u6b21\u306e\u3088\u3046\u306b\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>\u300c\u73fe\u5728\u306f\u3001\u304d\u3061\u3093\u3068\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u898b\u3048\u308b\u5316\u3057\u3001\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u3067\u304d\u3066\u3044\u308b\u72b6\u614b\u3067\u3059\u3002\u4eca\u5f8c\u306f\u3001\u30a2\u30af\u30b7\u30e7\u30f3\u306e\u30eb\u30fc\u30d7\u3092\u3057\u3063\u304b\u308a\u3068\u30af\u30ed\u30fc\u30ba\u3057\u3066\u3001\u66f4\u306a\u308b\u7d50\u679c\u306b\u3064\u306a\u3052\u3066\u3044\u304d\u307e\u3059\u300d<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu06L.png\" alt=\"Qualtrics XM \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\" width=\"765\" height=\"273\" \/><\/p>\n<p style=\"text-align: center\">Qualtrics XM \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u203b7<\/p>\n<p>&nbsp;<\/p>\n<h2>\u65b0\u4e8b\u696d\u30d6\u30e9\u30f3\u30c9\u300cFujitsu Uvance\u300d\u304c\u59cb\u52d5\u3002Qualtrics\u304c\u5bcc\u58eb\u901a\u306e\u30d1\u30fc\u30d1\u30b9\u5b9f\u73fe\u3092\u30b5\u30dd\u30fc\u30c8<\/h2>\n<p>2021\u5e7410\u67087\u65e5\u306b\u540c\u793e\u306f\u30b5\u30b9\u30c6\u30ca\u30d6\u30eb\u306a\u4e16\u754c\u306e\u5b9f\u73fe\u3092\u76ee\u6307\u3059\u65b0\u4e8b\u696d\u30d6\u30e9\u30f3\u30c9\u300c<strong>Fujitsu Uvance<\/strong>\u300d\u3092\u59cb\u52d5\u3055\u305b\u307e\u3057\u305f\u3002\u4eca\u5f8c\u306f\u30d1\u30fc\u30d1\u30b9\u306e\u5b9f\u73fe\u306b\u5411\u3051\u3001\u793e\u4f1a\u8ab2\u984c\u306e\u89e3\u6c7a\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u305f\u30d3\u30b8\u30cd\u30b9\u3092\u5f37\u529b\u306b\u63a8\u9032\u3057\u3066\u3044\u304f\u3068\u3044\u3044\u307e\u3059\u30022030\u5e74\u3092\u60f3\u5b9a\u3057\u305f\u91cd\u70b9\u6ce8\u529b\u5206\u91ce\u306f\u3001\u793e\u4f1a\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u30af\u30ed\u30b9\u30a4\u30f3\u30c0\u30b9\u30c8\u30ea\u30fc4\u5206\u91ce\u3068\u3001\u305d\u308c\u3089\u3092\u652f\u3048\u308b3\u3064\u306e\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u57fa\u76e4\u306e\u5408\u8a087\u5206\u91ce\u304b\u3089\u69cb\u6210\u3055\u308c\u307e\u3059\u3002\u300cFujitsu Uvance\u300d\u306e\u5b9f\u73fe\u306b\u3042\u305f\u3063\u3066\u3001\u5c71\u672c\u6c0f\u306f\u5c55\u671b\u3092\u8a9e\u308a\u307e\u3059\u3002<\/p>\n<p>\u300cVOICE\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u3088\u308b\u304a\u5ba2\u69d8\u3084\u5f93\u696d\u54e1\u306e\u58f0\u3001\u55b6\u696d\u306e\u58f0\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3092\u901a\u3058\u3066CRM\u306b\u96c6\u3081\u3089\u308c\u308b\u304a\u5ba2\u69d8\u30c7\u30fc\u30bf\u3092\u4e16\u754c\u4e2d\u304b\u3089\u96c6\u3081\u3001Qualtrics\u306b\u3064\u306a\u3052\u3066\u5206\u6790\u3057\u3001\u7d4c\u55b6\u5c64\u30ec\u30d9\u30eb\u3067\u4e8b\u696d\u5909\u9769\u3092\u5f8c\u62bc\u3057\u3057\u3066\u3044\u304d\u307e\u3059\u300d<\/p>\n<p>\u3057\u304b\u3057\u3001\u30c7\u30fc\u30bf\u3092\u7e4b\u304e\u3001\u5229\u6d3b\u7528\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u672a\u3060\u306b\u8ab2\u984c\u304c\u6b8b\u308b\u3068\u3044\u3044\u307e\u3059\u3002\u4eca\u5f8c\u306f\u3001\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306e\u4f34\u8d70\u306e\u3082\u3068\u3001\u7d4c\u55b6\u5c64\u3084\u304a\u5ba2\u69d8\u306b\u3055\u3089\u306b\u8a73\u7d30\u3067\u30a2\u30af\u30b7\u30e7\u30ca\u30d6\u30eb\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3067\u304d\u308b\u4f53\u5236\u3092\u6025\u30d4\u30c3\u30c1\u3067\u9032\u3081\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n<p>SAP\u30b8\u30e3\u30d1\u30f3\u304a\u3088\u3073\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306f\u3001\u30d1\u30fc\u30d1\u30b9\u5b9f\u73fe\u3092\u76ee\u6307\u3059\u5bcc\u58eb\u901a\u306e\u53d6\u308a\u7d44\u307f\u3092\u3001\u4eca\u5f8c\u3068\u3082\u652f\u63f4\u3057\u3066\u307e\u3044\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center\"><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/www.sapjp.com\/blog\/wp-content\/uploads\/2022\/02\/fujitsu07.png\" alt=\"\u5bcc\u58eb\u901a\u69d8\" width=\"497\" height=\"325\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u51fa\u5178\u3001\u6ce8\u91c8<\/strong><br \/>\n\u203b1\u3001\u203b3 PDF \u8aac\u660e\u4f1a\u8cc7\u6599\uff1a\u300c\u65e5\u672c\u767a\u3001\u5bcc\u58eb\u901a\u306e\u5168\u54e1\u53c2\u52a0\u578bDX\u300d\uff082020\u5e7410\u67085\u65e5\uff09<br \/>\n\u203b2\u3000CX\uff08Customer Experience\uff09\uff1d\u9867\u5ba2\u4f53\u9a13\u3001EX\uff08Employee Experience\uff09=\u5f93\u696d\u54e1\u4f53\u9a13<br \/>\n\u203b4\u3001\u203b7\u00a0<a href=\"https:\/\/www.fujitsu.com\/jp\/services\/application-services\/enterprise-applications\/sap\/case-studies\/fj\/\" target=\"_blank\" rel=\"noopener\">\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8 \u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3 Qualtrics\uff08\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\uff09\u3092\u6d3b\u7528\u3057\u305f\u3001\u5168\u54e1\u53c2\u52a0\u578bDX<\/a><br \/>\n\u203b5\u3000NPS\u00ae= Net Promoter Score\uff08\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff09\u3002\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6e2c\u308b\u6307\u6a19\u306e\u3053\u3068\u3002\u3042\u308b\u4f01\u696d\u3084\u5546\u54c1\u3092\u4ed6\u8005\u306b\u63a8\u5968\u3059\u308b\u8005\u306e\u5272\u5408\uff08%\uff09\u304b\u3089\u6279\u5224\u3059\u308b\u8005\u306e\u5272\u5408\uff08%\uff09\u3092\u5f15\u3044\u3066\u7b97\u51fa\u3055\u308c\u308b\u30b9\u30b3\u30a2\u3002<br \/>\n\u203b6\u3000NPS\u00ae\u306f\u30d9\u30a4\u30f3\u30fb\u30a2\u30f3\u30c9\u30fb\u30ab\u30f3\u30d1\u30cb\u30fc\u793e\u3001\u30b5\u30c8\u30e1\u30c8\u30ea\u30c3\u30af\u30b9\u30fb\u30b7\u30b9\u30c6\u30e0\u30ba\u793e\u53ca\u3073 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