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\uff08\u672c\u30ea\u30ea\u30fc\u30b9\u306f 5 \u6708 10 \u65e5\u306b\u5f0a\u793e\u672c\u793e\u304b\u3089\u767a\u8868\u3055\u308c\u305f\u767a\u8868\u6587\u306e\u6284\u8a33\u3067\u3059\uff09<\/p>\n

\u00a0<\/strong>\u9ad8\u5ea6\u306a\u97f3\u58f0\u30fb\u30c6\u30ad\u30b9\u30c8\u5206\u6790\u3092\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306a\u30b3\u30cd\u30af\u30c6\u30c3\u30c9\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306e\u80cc\u5f8c\u306b\u96a0\u308c\u305f\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3001\u611f\u60c5\u3001\u61f8\u5ff5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b<\/p>\n

\u7c73\u56fd\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306e\u65e5\u672c\u6cd5\u4eba\u3001\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u5408\u540c\u4f1a\u793e\uff08\u672c\u793e\uff1a\u6771\u4eac\u90fd\u5343\u4ee3\u7530\u533a\u3001\u30ab\u30f3\u30c8\u30ea\u30fc\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\uff1a\u718a\u4ee3 \u609f\u3001\u4ee5\u4e0b \u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\uff09\u306f\u672c\u65e5\u3001\u7c73\u56fd\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u304c\u3001Qualtrics XM Discover \u306e AI \u6a5f\u80fd\u3068\u6a5f\u68b0\u5b66\u7fd2\u6a5f\u80fd\u3092\u65b0\u305f\u306b SAP\u00ae Service Cloud \u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3092\u767a\u8868\u3057\u307e\u3057\u305f\u3002\u3053\u306e\u30a4\u30ce\u30d9\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3057\u3001\u3055\u3089\u306b\u89e3\u6c7a\u7387\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n

\u4eca\u65e5\u3001\u9867\u5ba2\u306f\u3059\u3079\u3066\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u3001\u8cea\u554f\u3084\u554f\u984c\u306b\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306b\u5bfe\u5fdc\u3059\u308b\u3088\u3046\u4f01\u696d\u306b\u6c42\u3081\u307e\u3059\u3002\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3067\u306f 1 \u6642\u9593\u4ee5\u5185\u3001\u96fb\u8a71\u306b\u3044\u305f\u3063\u3066\u306f\u6570\u5206\u4ee5\u5185\u306e\u89e3\u6c7a\u3092\u671f\u5f85\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u5bfe\u5fdc\u306b\u95a2\u9023\u3059\u308b\u30ea\u30b9\u30af\u306e\u9ad8\u3055\u306f\u76f8\u5f53\u306a\u3082\u306e\u3067\u3059\u3002\u6d88\u8cbb\u8005\u306e 70% \u4ee5\u4e0a\u304c\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u305f\u3063\u305f 1 \u5ea6\u306e\u3084\u308a\u53d6\u308a\u3067\u30d6\u30e9\u30f3\u30c9\u306e\u5370\u8c61\u304c\u6c7a\u307e\u3063\u3066\u3057\u307e\u3046\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u3088\u3046\u306a\u9ad8\u3044\u671f\u5f85\u3068\u53b3\u3057\u3044\u30d7\u30ec\u30c3\u30b7\u30e3\u30fc\u3092\u80cc\u666f\u306b\u3001\u7d44\u7e54\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u3088\u3046\u3068\u8a66\u307f\u3066\u3044\u307e\u3059\u304c\u3001\u540c\u6642\u306b\u3001\u62c5\u5f53\u8005\u306e\u96e2\u8077\u306b\u3082\u82e6\u3057\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n

SAP Customer Experience \u62c5\u5f53\u30d7\u30ec\u30b8\u30c7\u30f3\u30c8\u517c\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u306e\u30ea\u30c6\u30e5\u30fb\u30d0\u30eb\u30ac\u30d0\u00a0 (Ritu Bhargava\uff09) \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u7ba1\u7406\u306f\u3001\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u3067\u30b5\u30b9\u30c6\u30ca\u30d6\u30eb\u306a\u4f01\u696d\u306e\u57fa\u790e\u3067\u3042\u308a\u3001\u3088\u308a\u9ad8\u3044\u30ec\u30d9\u30eb\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9054\u6210\u3092\u652f\u63f4\u3057\u307e\u3059\u3002SAP Service Cloud \u3068 Qualtrics XM Discover \u306e\u529b\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u9867\u5ba2\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306a\u5bfe\u5fdc\u3067\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u5408\u7406\u5316\u3057\u3066\u3001\u6700\u7d42\u7684\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u6539\u5584\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n

Qualtrics XM Discover \u306e\u6700\u9ad8\u88fd\u54c1\u8cac\u4efb\u8005\u3067\u3042\u308b\u30d5\u30a1\u30d6\u30ea\u30b9\u30fb\u30de\u30fc\u30c1\u30f3 (Fabrice Martin) \u306f\u6b21\u306e\u3088\u3046\u306b\u8ff0\u3079\u3066\u3044\u307e\u3059\u3002\u300c\u5148\u306e\u898b\u3048\u306a\u3044\u6642\u4ee3\u306b\u3042\u3063\u3066\u3001\u7d44\u7e54\u304c\u76f8\u624b\u306b\u5171\u611f\u3057\u306a\u304c\u3089\u76f8\u624b\u306e\u58f0\u306b\u8033\u3092\u50be\u3051\u3001\u884c\u52d5\u3059\u308b\u3053\u3068\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u91cd\u8981\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u4eca\u56de\u306e XM Discover \u3068 SAP Service Cloud \u306e\u6a5f\u80fd\u7d71\u5408\u306b\u3088\u308a\u3001\u3069\u306e\u3088\u3046\u306a\u671f\u5f85\u306b\u5bfe\u5fdc\u3067\u304d\u3066\u3044\u306a\u3044\u304b\u3092\u660e\u3089\u304b\u306b\u3057\u3066\u3001\u4eba\u3005\u304c\u6c42\u3081\u308b\u88fd\u54c1\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u69cb\u7bc9\u3092\u8fc5\u901f\u304b\u3064\u5927\u898f\u6a21\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u300d<\/p>\n

 <\/p>\n

\u3042\u3089\u3086\u308b\u30c1\u30e3\u30cd\u30eb\u3067\u306e\u3042\u3089\u3086\u308b\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u3064\u3044\u3066\u304a\u5ba2\u69d8\u304c\u3069\u306e\u3088\u3046\u306b\u611f\u3058\u305f\u304b\u628a\u63e1\u3059\u308b<\/strong><\/h2>\n

XM Discover \u3067\u306f\u3001\u62c5\u5f53\u8005\u306e\u30e1\u30e2\u3001\u30b5\u30dd\u30fc\u30c8\u6642\u306e\u4f1a\u8a71\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u3078\u306e\u6295\u7a3f\u3001\u30ec\u30d3\u30e5\u30fc\u30b5\u30a4\u30c8\u306a\u3069\u3001SAP Service Cloud \u306b\u5c4a\u304f\u69cb\u9020\u5316\/\u975e\u69cb\u9020\u5316\u4e21\u65b9\u306e\u3042\u3089\u3086\u308b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u5206\u6790\u306b\u306f\u81ea\u7136\u8a00\u8a9e\u51e6\u7406\u304c\u4f7f\u7528\u3055\u308c\u3001\u9867\u5ba2\u306e\u30bb\u30f3\u30c1\u30e1\u30f3\u30c8\u3084\u3001\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u306e\u80cc\u5f8c\u306b\u3042\u308b\u611f\u60c5\u3001\u61f8\u5ff5\u3001\u610f\u56f3\u3092\u8aad\u307f\u53d6\u308a\u3001\u9867\u5ba2\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u3066\u3044\u308b\u7406\u7531\u3084\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u5bfe\u3059\u308b\u5370\u8c61\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002XM Discover \u304c\u9867\u5ba2\u3068\u306e\u3059\u3079\u3066\u306e\u3084\u308a\u53d6\u308a\u3092\u8981\u7d04\u3057\u3066\u30bf\u30b0\u4ed8\u3051\u3059\u308b\u305f\u3081\u3001\u62c5\u5f53\u8005\u306f\u624b\u4f5c\u696d\u3067\u554f\u3044\u5408\u308f\u305b\u5f8c\u306e\u30bf\u30b9\u30af\u3092\u884c\u3046\u5fc5\u8981\u304c\u306a\u304f\u3001\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u306b\u96c6\u4e2d\u3067\u304d\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u591a\u6570\u306e\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u53d6\u5f97\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u52b9\u7387\u3088\u304f\u5b9f\u884c<\/strong><\/h2>\n

\u5358\u4e00\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067 SAP \u306e\u696d\u52d9\u30c7\u30fc\u30bf\u3068\u30af\u30a2\u30eb\u30c8\u30ea\u30af\u30b9\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9 \u30c7\u30fc\u30bf\u3092\u95a2\u9023\u4ed8\u3051\u308b\u3068\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u5185\u5bb9\u3001\u3084\u308a\u53d6\u308a\u3001\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3001\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u5168\u4f53\u50cf\u3092\u6642\u7cfb\u5217\u3067\u78ba\u8a8d\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u524d\u8ff0\u306e\u3088\u3046\u306a\u60c5\u5831\u3092\u5229\u7528\u3057\u3066\u3001\u9867\u5ba2\u306e\u96e2\u53cd\u30ea\u30b9\u30af\u3084\u30a2\u30c3\u30d7\u30bb\u30eb\u306e\u6a5f\u4f1a\u3092\u52b9\u7387\u7684\u306b\u4e88\u6e2c\u3057\u3001\u500b\u3005\u306e\u3001\u307e\u305f\u306f\u7279\u5b9a\u30bb\u30b0\u30e1\u30f3\u30c8\u306e\u9867\u5ba2\u3078\u306e\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306f\u3001Service Cloud \u5185\u3067\u65b0\u3057\u3044\u30bf\u30b9\u30af\u3092\u4f5c\u6210\u3057\u305f\u308a\u3001 SAP Service Cloud \u306b\u7d71\u5408\u3055\u308c\u305f Qualtrics xFlow\uff08\u30ed\u30fc\u30b3\u30fc\u30c9\/\u30ce\u30fc\u30b3\u30fc\u30c9\u30fb\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u30a8\u30f3\u30b8\u30f3\uff09\u3092\u4f7f\u3063\u3066\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3084\u30a2\u30e9\u30fc\u30c8\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5b9f\u884c\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n

 <\/p>\n

\u63d0\u4f9b\u6642\u671f\u306b\u3064\u3044\u3066<\/strong><\/h2>\n

\u3053\u306e\u7d71\u5408\u6a5f\u80fd\u306f\u3001SAP Service Cloud \u304a\u3088\u3073 Qualtrics XM Discover \u306e\u304a\u5ba2\u69d8\u306b\u5bfe\u3057\u3066\u30012022 \u5e74\u4e0b\u671f\u306b\u4e00\u822c\u63d0\u4f9b\u3055\u308c\u308b\u4e88\u5b9a\u3067\u3059\u3002<\/p>\n

\u4ee5\u4e0a<\/p>\n

 <\/p>\n

SAP \u30b8\u30e3\u30d1\u30f3\u306b\u3064\u3044\u3066<\/u><\/strong><\/p>\n

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