FEWA Signs Strategic Agreement with SAP to Achieve Vision of Being World Class Utility Company

FEWA Leads the Way in Delivering Innovative Business Solutions and Services for the Citizens, Residents, and Businesses of Northern Emirates

DUBAI, United Arab EmiratesMarket leader in enterprise application software, SAP, today signed a strategic agreement with the Federal Electricity and Water Authority (FEWA) in Dubai to standardize all divisions of FEWA on SAP software solutions. In so doing, FEWA accelerates its leadership in best in class innovative technology solutions and applications to further deliver on its corporate vision of being a World Class Utility Company.

FEWA’s objective is to provide the people of Northern Emirates excellent services and reliable supplies of electricity and water. FEWA currently employs a workforce of over 2500 employees who constantly endeavour to see that both the quantity and quality of services provided are of the highest standards in consistency and reliability. FEWA’s mission is “to provide water and electricity as per international standards to obtain consumer’s satisfaction.”

SAP will work together to assist FEWA in modernizing their business application software infrastructure to ensure that the utility company will operate with the latest innovative SAP technology to promote secure, transparent, and accessible solutions. FEWA will build the authority’s services around the needs and expectations of its customers to provide services that are convenient, accessible and easy to use through its commitment to become a world leader.

“Our primary focus is ensuring that our customers receive the highest levels of service, and our investment in the latest innovative technology ensures that our objectives are met. The SAP solutions deployed will guarantee that our consumers and businesses receive world-class services,” said His Excellency Mohammed Saleh, FEWA Director General.

“FEWA’s pioneering adoption of SAP Utility Solutions is transforming its business processes and driving the next generation of service provision in the Middle East Utility industry; better serving its customers, employees and the community,” said Kevin Scott, Head of MENA Growth Markets, SAP

The SAP Utility Solutions deployed will assist FEWA to drive significant transformational value through the implementation of a unified end-to-end SAP platform across the entire FEWA landscape.

SAP will provide FEWA access to the SAP Benchmarking Program which will allow FEWA to compare and measure its performance in the industry. SAP will assist FEWA to accelerate and achieve its objectives of continuous improvement across

a set of defined business best practices offered by SAP’s Value Engineering. Both FEWA and SAP executives are committed to regular strategic sessions to discuss innovation and leadership in the areas of continuous improvement across Power Generation, Transmission & Distribution, Customer Services and IT business solutions for the Utility Industry.

SAP and FEWA will also conduct annual meetings focusing on innovative solutions to support SmartGrids, demand side management, smart metering and pre-payment, renewable energies, sustainable cities, CO2 reporting, and overall energy sustainability.

Since 1989, SAP has offered industry-specific software solutions for the energy sector. More than 2,000 utilities companies in 70 countries around the globe use SAP® for Utilities solutions and, according to Forbes, 39 of the top 50 utilities in the world run SAP. Recently, SAP has been named the 2010 Smart Grid Integrator of the Year by the readers of the New Economy – World News Media. SAP is undertaking significant research and development in smart grids and related innovative energy services; in Europe alone, the company is participating in six European and five national collaborative energy research projects.

SAP is the world’s leading provider of business software. SAP software assists enterprises and governments around the world to improve customer relationships, enhance partner collaboration, create efficiencies across their supply chains and business
operations, and improve access to information. SAP solution portfolios support the unique business processes of more than 32 industries including utilities, high technology, financial services, healthcare, education and public services.

His Excellency Mohamed Saleh, FEWA Director General with Kevin Scott, Head of MENA Growth Markets, SAP