{"id":1531,"date":"2020-05-26T10:47:58","date_gmt":"2020-05-26T10:47:58","guid":{"rendered":"https:\/\/news.sap.com\/portugal\/?p=1531"},"modified":"2020-06-02T11:00:29","modified_gmt":"2020-06-02T11:00:29","slug":"sap-oferece-avaliacoes-gratuitas-de-solucoes-de-comunicacao-com-colaboradores-e-de-interacao-com-clientes","status":"publish","type":"post","link":"https:\/\/news.sap.com\/portugal\/2020\/05\/sap-oferece-avaliacoes-gratuitas-de-solucoes-de-comunicacao-com-colaboradores-e-de-interacao-com-clientes\/","title":{"rendered":"SAP oferece avalia\u00e7\u00f5es gratuitas de solu\u00e7\u00f5es de comunica\u00e7\u00e3o com colaboradores e de intera\u00e7\u00e3o com clientes"},"content":{"rendered":"<p class=\"lead\">A <a href=\"http:\/\/www.sap.com\/\">SAP SE<\/a> (NYSE: SAP) anuncia que o grupo SAP Digital Interconnect encontra-se a oferecer avalia\u00e7\u00f5es de 30 dias, gratuitas, por um per\u00edodo de tr\u00eas meses, para dois dos seus servi\u00e7os. O servi\u00e7o m\u00f3vel <a href=\"https:\/\/www.sap.com\/products\/people-connect-365.html\">SAP\u00ae People Connect 365<\/a>, baseado na Cloud, que permite \u00e0s empresas localizarem, contactarem e comunicarem com os seus colaboradores em per\u00edodos de emerg\u00eancia e de disrup\u00e7\u00e3o do neg\u00f3cio. J\u00e1 o servi\u00e7o para a Cloud <a href=\"https:\/\/www.sap.com\/products\/contact-center.html\">SAP Contact Center 365<\/a> \u00e9 a solu\u00e7\u00e3o omnicanal para centros de contactos, que facilita o atendimento ao cliente.<\/p>\n<p><em>&#8220;Com a COVID-19 a lan\u00e7ar a incerteza em todos os sectores e a colocar desafios cr\u00edticos na forma como as organiza\u00e7\u00f5es gerem os seus neg\u00f3cios, queremos fornecer aos nossos clientes as ferramentas necess\u00e1rias para que estes comuniquem e prestem um atendimento eficaz junto dos seus colaboradores, restante equipa e clientes&#8221;<\/em>, explica <strong>Rohit Tripathi<\/strong>, <strong>Diretor de Produtos do grupo SAP Digital Interconnect<\/strong>. <em>\u201cCom muitas empresas a reorganizarem-se em trabalho remoto, torna-se mais importante do que nunca permanecer conectado com os colaboradores e clientes. O SAP People Connect 365 e o SAP Contact Center 365 permitem simplificar a comunica\u00e7\u00e3o e interagir de forma eficiente com o cliente\u201d<\/em>.<\/p>\n<p>O SAP People Connect 365 fornece \u00e0s organiza\u00e7\u00f5es as ferramentas que lhes permitem ajudar a controlar, a gerir e a medir a sua capacidade de resposta a incidentes locais e mundiais, que afetem o seu neg\u00f3cio ou institui\u00e7\u00e3o. O servi\u00e7o utiliza regras e palavras-chave de neg\u00f3cio predefinidas, monitoriza\u00e7\u00e3o e processos automatizados de din\u00e2micas de riscos e rastreio de respostas. Durante o per\u00edodo de avalia\u00e7\u00e3o, os utilizadores tamb\u00e9m ter\u00e3o acesso a:<\/p>\n<ul>\n<li>Um <em>feed<\/em> de dados COVID-19 confi\u00e1vel e integrado;<\/li>\n<li>Monitoriza\u00e7\u00e3o de riscos e <em>feeds<\/em> de alerta;<\/li>\n<li>Integra\u00e7\u00e3o de dados de RH, gest\u00e3o de grupo e valida\u00e7\u00e3o atrav\u00e9s de n\u00famero de telem\u00f3vel;<\/li>\n<li>Servi\u00e7os de notifica\u00e7\u00e3o m\u00f3vel baseados na Cloud;<\/li>\n<li>Alertas autom\u00e1ticos de notifica\u00e7\u00f5es de emerg\u00eancia e recursos multicanais.<\/li>\n<\/ul>\n<p>O SAP Contact Center 365 permite uma comunica\u00e7\u00e3o multicanal inovadora com os clientes, atrav\u00e9s de chamadas, e-mail, chats, videoconfer\u00eancias e SMS. Os utilizadores que participem nesta avalia\u00e7\u00e3o gratuita poder\u00e3o experimentar o painel de supervis\u00e3o para obter uma vis\u00e3o em tempo real do fluxo de contactos e da gest\u00e3o de equipas. Tamb\u00e9m verificar\u00e3o como funciona na pr\u00e1tica a mistura de canais e o mapeamento de contatos. Durante o per\u00edodo de avalia\u00e7\u00e3o, os utilizadores ter\u00e3o ainda acesso a uma amostra de configura\u00e7\u00e3o, que inclui:<\/p>\n<ul>\n<li>Cinco fun\u00e7\u00f5es de utilizador, representativas do servi\u00e7o ao cliente, prontas para utiliza\u00e7\u00e3o e, ainda, uma fun\u00e7\u00e3o de utilizador l\u00edder de equipa;<\/li>\n<li>Um conjunto alargado de ferramentas de produtividade;<\/li>\n<li>Pr\u00e9-configura\u00e7\u00e3o de canais, sequ\u00eancias, mapeamento e campanhas de telemarketing;<\/li>\n<li>A possibilidade de testar a integra\u00e7\u00e3o imediata com as solu\u00e7\u00f5es SAP Service Cloud.<\/li>\n<\/ul>\n<p>Para solicitar uma avalia\u00e7\u00e3o gratuita, \u00e9 necess\u00e1rio aceder ao: <a href=\"https:\/\/www.sapdigitalinterconnect.com\/people-connect-365-free-trial\/?utm_source=SAPNewsbyte&amp;utm_campaign=PC365FreeTrial\">SAP People Connect 365<\/a> e <a href=\"https:\/\/www.sapdigitalinterconnect.com\/contact-center-365-free-trial\/?utm_source=SAPNewsbyte&amp;utm_campaign=CC365FreeTrial\">SAP Contact Center 365<\/a>. Restri\u00e7\u00f5es adicionais poder\u00e3o ser aplicadas em qualquer uma das avalia\u00e7\u00f5es gratuitas.<\/p>\n<p>Para mais informa\u00e7\u00f5es, visite\u00a0<a href=\"https:\/\/news.sap.com\/\">SAP News Center<\/a>. Siga a SAP no Twitter em\u00a0<a href=\"http:\/\/twitter.com\/sapnews\/\">@SAPNews<\/a>.<\/p>\n<p><strong>Sobre a SAP<\/strong><\/p>\n<p>A SAP, como empresa de Gest\u00e3o da Experi\u00eancia impulsionada pela \u201cEmpresa Inteligente\u201c, \u00e9 a l\u00edder no mercado de software e aplica\u00e7\u00f5es para empresas e ajuda as organiza\u00e7\u00f5es, de qualquer dimens\u00e3o e sector de atividade, a funcionarem com o m\u00e1ximo de efici\u00eancia: 77% da receita das transa\u00e7\u00f5es mundiais passam por um sistema da SAP. As nossas tecnologias de <em>machine learning<\/em>, <em>Internet das Coisas (IoT)<\/em> e de anal\u00edtica avan\u00e7ada ajudam os nossos clientes a transformarem-se em \u201cempresas inteligentes\u201d. Apoiando as empresas e os seus profissionais, as solu\u00e7\u00f5es SAP permitem um conhecimento profundo do respetivo neg\u00f3cio, fomentam a colabora\u00e7\u00e3o e contribuem para ganhos significativos de competitividade. A SAP simplifica a tecnologia para as empresas, facilitando-lhes a utiliza\u00e7\u00e3o de software da forma pretendida e sem qualquer interrup\u00e7\u00e3o. O conjunto integral das aplica\u00e7\u00f5es e dos servi\u00e7os da SAP permite que mais de 440.000 empresas e organiza\u00e7\u00f5es p\u00fablicas em todo o mundo se adaptem continuamente, operem com rentabilidade e se diferenciem no mercado. Sustentada por uma rede mundial de clientes, parceiros, colaboradores e l\u00edderes de opini\u00e3o, a SAP ajuda o mundo a funcionar melhor e a melhorar a vida das pessoas. Para obter mais informa\u00e7\u00f5es, visite <a href=\"http:\/\/www.sap.com\">www.sap.com<\/a>.<\/p>\n<p style=\"text-align: center\"># # #<\/p>\n<p><strong>Nota para editores:<\/strong><br \/>\nPara visualizar e descarregar fotos e v\u00eddeos digitais de formato standard para divulga\u00e7\u00e3o, por favor visite <a href=\"http:\/\/www.sap.com\/photos\">www.sap.com\/photos<\/a>. Nesta plataforma, disponibiliza-se material de alta resolu\u00e7\u00e3o para os meios de comunica\u00e7\u00e3o social. Para assistir a v\u00eddeos e hist\u00f3rias sobre os mais diversos t\u00f3picos, visite <a href=\"http:\/\/www.sap-tv.com\">www.sap-tv.com<\/a>. A partir deste site, poder\u00e1 inserir v\u00eddeos nas suas p\u00e1ginas Web e partilhar v\u00eddeos por meio de links de e-mail ou assinar feeds RSS da SAP TV.<\/p>\n<p><strong>Para mais informa\u00e7\u00f5es, somente para imprensa, contacte:<\/strong><\/p>\n<p>Cl\u00e1udia Matias, SAP Portugal, Tel: 21 446 55 00, <a href=\"mailto:claudia.matias@sap.com\">claudia.matias@sap.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A SAP SE (NYSE: SAP) anuncia que o grupo SAP Digital Interconnect encontra-se a oferecer avalia\u00e7\u00f5es de 30 dias, gratuitas, por um per\u00edodo de tr\u00eas&#8230;<\/p>\n","protected":false},"author":29,"featured_media":1533,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[16591],"tags":[5562300,5562443,5562444],"sapn-display":[3848],"sapn-type":[4446],"class_list":["post-1531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nuvem","tag-covid-19","tag-sap-contact-center-365","tag-sap-people-connect-365","sapn-display-top-stories","sapn-type-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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