{"id":1612,"date":"2020-12-09T17:18:29","date_gmt":"2020-12-09T17:18:29","guid":{"rendered":"https:\/\/news.sap.com\/portugal\/?p=1612"},"modified":"2020-12-09T17:20:09","modified_gmt":"2020-12-09T17:20:09","slug":"grupo-salvador-caetano-adota-solucao-sap-customer-experience-com-implementacao-a-cargo-da-ey","status":"publish","type":"post","link":"https:\/\/news.sap.com\/portugal\/2020\/12\/grupo-salvador-caetano-adota-solucao-sap-customer-experience-com-implementacao-a-cargo-da-ey\/","title":{"rendered":"Grupo Salvador Caetano adota solu\u00e7\u00e3o SAP Customer Experience com implementa\u00e7\u00e3o a cargo da EY"},"content":{"rendered":"<p>A <strong>RIGOR<\/strong>, empresa de servi\u00e7os partilhados de consultoria e gest\u00e3o do Grupo Salvador Caetano, vai adotar a solu\u00e7\u00e3o <strong>SAP Field Service Management<\/strong> do portef\u00f3lio SAP Customer Experience, para moderniza\u00e7\u00e3o dos processos de gest\u00e3o, manuten\u00e7\u00e3o e assist\u00eancia a ve\u00edculos el\u00e9tricos e hidrog\u00e9nio da <a href=\"https:\/\/caetanobus.pt\/\"><strong>CaetanoBus<\/strong><\/a>. Este \u00e9 o primeiro caso, em Portugal, de utiliza\u00e7\u00e3o desta solu\u00e7\u00e3o no sector autom\u00f3vel e que ser\u00e1 implementada pela <strong><a href=\"https:\/\/ey.com\/consulting\">EY<\/a>.<\/strong><\/p>\n<p>Ao confiar nas solu\u00e7\u00f5es SAP Customer Experience para a gest\u00e3o dos seus servi\u00e7os de manuten\u00e7\u00e3o ao cliente, a RIGOR passa a estar dotada de uma solu\u00e7\u00e3o na cloud que fornece uma experi\u00eancia de servi\u00e7o proactiva e integral, desde o auto servi\u00e7o ou o agendamento simplificado \u00e0 execu\u00e7\u00e3o da manuten\u00e7\u00e3o e integra\u00e7\u00e3o com a \u00e1rea log\u00edstica e financeira. A solu\u00e7\u00e3o SAP Field Service Management capacita as organiza\u00e7\u00f5es a aumentar a satisfa\u00e7\u00e3o do cliente, com a otimiza\u00e7\u00e3o dos processos de manuten\u00e7\u00e3o e agiliza\u00e7\u00e3o da gest\u00e3o operacional das equipas, bem como com an\u00e1lises e relat\u00f3rios em tempo real.<\/p>\n<p>Para <strong>Pedro Cordeiro, Diretor Departamento P\u00f3s-Venda da CaetanoBus, Grupo Salvador Caetano<\/strong>, <em>\u201cno caso da CaetanoBus, entendeu-se como fundamental o lan\u00e7amento de novos produtos e servi\u00e7os de manuten\u00e7\u00e3o preventiva e corretiva<span style=\"text-decoration: line-through\">,<\/span> para as viaturas de mobilidade el\u00e9trica e hidrog\u00e9nio, garantindo um servi\u00e7o t\u00e9cnico de excel\u00eancia. Motivados por pr\u00e1ticas de inova\u00e7\u00e3o e transforma\u00e7\u00e3o digital da organiza\u00e7\u00e3o, desenvolvemos uma parceria com aqueles que, na nossa \u00f3tica, s\u00e3o os players que melhor compreenderam as nossas necessidades, a SAP e a EY. Por via desta solu\u00e7\u00e3o \u00e9 poss\u00edvel ter uma vis\u00e3o hol\u00edstica da organiza\u00e7\u00e3o, com informa\u00e7\u00e3o em tempo real e integridade dos dados entre os diversos sistemas\u201d<\/em>.<\/p>\n<p>De acordo com <strong>In\u00eas Cordeiro, Diretora Comercial da SAP Portugal<\/strong>, <em>\u201ccom o intuito de alavancar o modelo de neg\u00f3cio da CaetanoBus e responder a exig\u00eancias que cada vez mais se centram na componente digital, apresent\u00e1mos a solu\u00e7\u00e3o SAP Field Service Management. Esta solu\u00e7\u00e3o vem dar resposta ao crescente ritmo da inova\u00e7\u00e3o tecnol\u00f3gica, que levou as organiza\u00e7\u00f5es, e, neste caso concreto a CaetanoBus, a rever, otimizar e adotar novos processos de neg\u00f3cio, n\u00e3o s\u00f3 para melhoria da efici\u00eancia das suas equipas de manuten\u00e7\u00e3o, como para o aumento da satisfa\u00e7\u00e3o dos seus clientes<\/em>\u201d.<\/p>\n<p>J\u00e1 <strong>Bruno Padinha, Consulting Leader<\/strong> <strong>da EY<\/strong>, explica que \u201c<em>no mercado atual, o sucesso em qualquer neg\u00f3cio depende da agilidade e efici\u00eancia que s\u00f3 se consegue atrav\u00e9s de uma simbiose profunda entre o trabalho realizado pelas equipas no terreno e a informa\u00e7\u00e3o que circula entre todos os intervenientes, incluindo os pr\u00f3prios clientes. \u00c9 essa otimiza\u00e7\u00e3o, simplifica\u00e7\u00e3o e automa\u00e7\u00e3o de processos que permitir\u00e3o \u00e0 CaetanoBus continuar a liderar e inovar no seu setor, mesmo na atual conjuntura adversa<\/em>\u201d.<\/p>\n<p>Com uma presen\u00e7a s\u00f3lida a n\u00edvel nacional e internacional, o Grupo Salvador Caetano est\u00e1 presente em trinta e sete pa\u00edses e tr\u00eas continentes, desenvolvendo a atividade em quatro setores distintos: retalho, distribui\u00e7\u00e3o, ind\u00fastria e servi\u00e7os. O Grupo Salvador Caetano encontra-se em pleno processo de inova\u00e7\u00e3o e transforma\u00e7\u00e3o digital, muito orientado para a Economia Verde (com destaque para a recente venda aos Transportes Metropolitanos de Barcelona de oito ve\u00edculos el\u00e9tricos movidos a hidrog\u00e9nio), bem como para a diversifica\u00e7\u00e3o do seu neg\u00f3cio.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A RIGOR, empresa de servi\u00e7os partilhados de consultoria e gest\u00e3o do Grupo Salvador Caetano, vai adotar a solu\u00e7\u00e3o SAP Field Service Management do portef\u00f3lio SAP&#8230;<\/p>\n","protected":false},"author":29,"featured_media":1613,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"categories":[16582,16643,16591],"tags":[5562697],"sapn-display":[45149,3848],"sapn-type":[4446],"class_list":["post-1612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clientes","category-ecossistema","category-nuvem","tag-customerexperience-sap-field-service-management","sapn-display-homepage-hero","sapn-display-top-stories","sapn-type-press-release"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - 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